Customer Service / Call Center

Description:

Air Canada, recently ranked SkyTrax’s Best Airline in North America, is seeking caring and engaging individuals to fill permanent, full-time, positions of Customer Sales and Service Agents in our Contact Centre located in Tampa.

Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success.

If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for the Air Canada team!

The Customer Service & Sales Agent position is also a great career opportunity to grow within Air Canada.

We offer a competitive starting salary of $11.85/hr with a comprehensive benefits package.
Medical, dental insurance
401k pension plan
As a Customer Sales and Service Agent in our Contact Centre, you will:
Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products.
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings.
Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction.

Requirements:

Qualifications

Scheduling Adherence:
Be available to attend and successfully pass a fourteen (14) week full-time paid training program.
Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.
Requirements:
Ability to find creative solutions to complex customer situations.
Ability to work independently with a minimum of supervision.
Effectively manage multiple tasks concurrently.
Assets:
Customer service experience within a Call Centre environment
Previous travel industry experience
Working knowledge of computer applications and internet.
Conditions of Employment:
High school diploma or equivalent.
Eligible to work in the United States.
Willing to adhere to Air Canada’s grooming standards.
LINGUISTIC REQUIREMENTS

Bilingual (English and Spanish).

Priority will be given to candidates completely fluent in English and Spanish, however, strong consideration will also be given to candidates fluent in English and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish.

At Air Canada, we want to fly high when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.


Air Canada thanks all applicants for their interest, however, only those selected for interview will be contacted.



Job: Call Center Agent
Primary Location: US-FL-TAMPA-TPA
Schedule: Full-time

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