Airports - Ground Staff

Description:

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per Qatar Airways’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Accountabilities:

Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger
Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
Assist Duty Officer to handle company material and records
Liaison with GHA for quick processing of hotel and transfer passengers
Work with GHA and ensure smooth passenger handling
Assist passengers in regards to entry requirements, visas, residence permits etc.
Ensure passengers are assisted smoothly through airport facilities
Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

Requirements:

About You:

To be successful in this role, you must have a minimum of trade or vocational qualification, with 3 years of job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline. High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment. DCS experience and knowledge of ticketing is an advantage for this job.

Fluency in English (both written and oral) is required as well as having knowledge of Amadeus.

Successful candidate must be willing to work shifts including frequent nights and weekends





Note: you will be required to attach the following:
1. Resume / CV

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