Airports - Ground Staff

Description:

As the Senior Sales Support Agent, you will support the sales team to achieve their assigned revenue targets by providing technical support and data within prescribed time frames. You will provide maximum support to the sales force in order to achieve revenue targets and raise awareness of Qatar's products and services.



Accountabilities:

Provide the sales team with the necessary market intelligence, reports, highlighting the opportunities to improve, yields and market share
Contribute in managing distribution channels and database for the sales team, be local CRS contact person.
Use analytical tools to generate market share, revenue and sales data
Tracking and reporting of ROI on advertising, promotions, sponsorship's and sales activities
Coordination and submission of annual marketing activity plans and budgets
Maintain records of all fare approvals and corporate contracts for future reference and audit purpose
Provide maximum technical support of the sales force to ensure increased awareness of Qatar Airways products and services
Handle inquiries, problems encountered by the corporate/agent and liaise with relevant department of head office
Research and analyse individual markets and place Qatar Airways in very visible place in the market and secure maximum market share of traffic on Qatar Ariways network.
Monitoring systems/key accounts intranet for content/Qatar Airways presence/competitor activities
Assist in develop sales and marketing plans, PLB contracts, sales/Marketing reports, PLB monthly reports/yearly reports
Prepare travel agency and corporate fare updates, policy changes, product updates and distribute via electronic and hard copy
Prepare flyers and updates fare circular to the trade and corporate accounts
Coordination and distribution of all POS and promotional collateral
Make and confirm reservations for passengers where necessary, record and process reservations made by phone/fax/email.

Requirements:

About You:

The successful candidate will ideally have:

A Bachelor's Degree
Job-related experience with a tour operator or an Airline (preferably)
Previous experience in a sales agent role advantageous
Proven experience with Amadeus
Strong MS Office skills
Excellent verbal & written communication skills in English




Note: you will be required to attach the following:
1. Resume / CV

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