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Aviation / Other

 

Emirates

SENIOR TRAVEL CONSULTANT - WITH CORPORATE TRAVEL EXPERIENCE



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29.Jul.2017
21.Sep.2017
Emirates
Aviation / Other
Philippines
1700003M

Description:

Successful completion of initial training program as well as any concurrent training related to the job roleAnswer all calls and emails assigned to the skill set trained forBooking and ticketing as per corporate client requests and their travel poicies according to contractual and negotiated guidelines.Acts on crisis management during untoward incidences pertaining to any product sold by the department.Be able to manually construct fares and add applicable taxes and surcharges and mark ups as necessary on a per transaction basis for flights, hotels, and other products.Be able to be competent in selling the following products to customers via email and callsLegacy Carrier FlightsLCC FlightsHotelsCar HirePackagesToursInsuranceMarhabaOther Miscellaneous products available to customers from dnata.Be able to achieve all agreed metrics for the line of business which includes but is not limited to:Sales TargetsAHTQualityKey CompetenciesMust be detail oriented with utmost focus on quality and efficiencyMust take ownership of the clients assigned to with highest importanceResults orientation with bias for action, versatility, and adaptability.Willing to work in shifting schedules that includes possible graveyard shifts.Excellent written and communication skillsExcellent customer service and sales orientationUnderstanding of Middle East culture is very criticalMust be able to effectively communicate with colleagues and peers from other departments Willing to work on shifting schedulesMust be a team player Must be able to work and remain calm under pressure

Requirements:

QUALIFICATIONS & EXPERIENCE

Applicants must be willing to work and relocate to Clark, Pampanga.Applicants must be a Filipino citizen or have a relevant residence statusCandidate must have a Bachelor’s Degree or attended/completed at least 4 years of college course preferably Tourism or any Travel related courses.Minimum three year travel industry experience, either from a BPO which is travel related, or from an actual travel agency.IATA certification is definitely a plus in Basic or Advanced Standard Fares or ticketingExperience in handling corporate clients for the travel industry.Experience in at least one GDS and its native environment.Must display competencies in sales and customer service skillsMust have a minimum of 30 WPM typing speed Advance skills in MS Office Applications specifically Word and Excel.Superior customer service skills with previous training in this category (preferrably with certificates)Strong international routing knowledge and well versed in world geography.Knowledgeable in the travel industry terms and concepts.Above average mathematical competencies.

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