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Aviation / Other

 

Emirates

TRAVEL CONSULTANT



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29.Jul.2017
21.Dec.2017
Emirates
Aviation / Other
Philippines
170000KV

Description:

TRAVEL CONSULTANT - WITH HOTEL FRONTDESK/HOTEL RESERVATIONS EXPERIENCE

Successful completion of initial training program as well as any concurrent training related to the job roleProvide the highest standard of customer service to internal customers and Yalago third party customersTake ownership of Customer Service Requests (CSR) which are raised and ensure they are actioned and completed within the committed time frameUsing the business systems i.e. Agent Desktop, Derwent and other technical resources as required and appropriate, ensure product arrangements are managed, amended and supported in line with maximising customer satisfaction as well as revenues for Yalago customers.Troubleshoot and liaise with suppliers and hotels for non air transactions, seeking assistance from the Team Leader as requiredIdentify potential issues with bookings that impact the business bottom line based on known red flagsActs on crisis management during untoward incidences pertaining to any product sold by the department.Be able to manually construct fares and add applicable taxes and surcharges and mark ups as necessary on a per transaction basis for accommodation and ground service products.Inform customers about terms and conditions relevant to their clients’ bookings such as cancellation policies, check in times, and any additional conditions mentioned by the supplier.Maintain an excellent working relationship with customers through efficient and effective communication and responses to their requests within the committed Service Level Agreements; by utilising Derwent as the principal tool along with offline coordination and communication with the respective suppliers. Be able to achieve all agreed metrics for the line of business which includes but is not limited to: Productivity, Quality

Requirements:

QUALIFICATIONS & EXPERIENCE

Applicants must be willing to work and relocate to Clark, Pampanga.Applicants must be a Filipino citizen or have a relevant residence statusCandidate must have a Bachelor’s Degree or attended/completed at least 4 years of college course preferably Tourism or any Travel related courses.Minimum three years travel industry experience, either from a BPO which is travel related, or from an actual travel agency.IATA certification is definitely a plus in Basic or Advanced Standard Fares or ticketingExperience in handling leisure travel reservations, in particular for accommodation bookings.Must display competencies in sales and customer service skillsMust have a minimum of 30 WPM typing speed Advance skills in MS Office Applications specifically Word and Excel.Superior customer service skills with previous training in this category (preferrably with certificates)Strong international routing knowledge and well versed in world geography.Knowledgeable in the travel industry terms and concepts.Above average mathematical competencies.Previous experience in hotel Front Office operations or a simialr field in Hospitality is an advantageDesire to learn and excel in a highly collaborative, dynamic department.Interpersonal ability, telephone and customer service skills

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