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Customer Service / Call Center

 

Emirates

CUSTOMER SALES AND SERVICE AGENT - GARDEN CITY, NEW YORK



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29.Jul.2017
20.Sep.2017
Emirates
Customer Service / Call Center
USA | New York
170000LX

Description:

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job AccountabiltitiesEnsure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions and maintain 100% quality level for each customer engagement booking.Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Support Travel Agents by assisting them with their general enquiries and achieve individual sales revenue/sales conversion targets.Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales

Requirements:

QUALIFICATIONS & EXPERIENCE

Qualifications: Educated to at least High School level or equivalent.Experience1+ years in a customer service role preferred.Knowledge/skillsExcellent interpersonal, telephone and customer service skills.Ability to work in a busy sales team environment, weekend and shift patterns.PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.Fluency in Spanish will be advantageous.Other InformationIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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