Aviation / Other

Description:

Successful completion of initial training program as well as any concurrent training related to the job roleAnswer all calls and emails assigned to the skill set trained forTroubleshoot and liaise with suppliers for non air transactionsBe able to analyze travel-related data and provide analysis and intelligence to customersIdentify potentially fraudulent transactions that impact the business bottom line based on known red flagsActs on crisis management during untoward incidences pertaining to any product sold by the department.

Requirements:

QUALIFICATIONS & EXPERIENCE

Applicants must be willing to work and relocate to Clark, Pampanga.Applicants must be a Filipino citizen or have a relevant residence statusCandidate must have a Bachelor’s Degree or attended/completed at least 4 years of college course preferably Tourism or any Travel related courses.Minimum three years travel industry experience, either from a BPO which is travel related, or from an actual travel agency.Experience in handling leisure travel reservations.Experience working as a Hotel Frontdesk or Hotel ReservationsMust display competencies in sales and customer service skillsMust have a minimum of 30 WPM typing speed Advance skills in MS Office Applications specifically Word and Excel.Superior customer service skills with previous training in this category (preferrably with certificates)Strong international routing knowledge and well versed in world geography.Knowledgeable in the travel industry terms and concepts.Above average mathematical competencies.Must be detail-oriented with utmost focus on quality and efficiencyMust take ownership of the clients assigned to with highest importanceResults orientation with bias for action, versatility, and adaptability.Willing to work in shifting schedules that includes possible graveyard shifts.Excellent written and communication skillsExcellent customer service and sales orientationUnderstanding of Middle East culture is very criticalMust be able to effectively communicate with colleagues and peers from other departments Willing to work on shifting schedulesMust be a team player Must be able to work and remain calm under pressure

This job has expired, so you are not able to apply for it