Customer Service / Call Center

Description:

CUSTOMER SALES & SERVICE AGENT I - BUDAPEST
-GERMAN SPEAKING
-ITALIAN SPEAKING

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.

Requirements:

QUALIFICATIONS & EXPERIENCE


Educated to at least GCSE or O Level standard or equivalent.
Degree level standard desirable.
Minimum 2 years’ in a contact Centre or reservations office environment within the airline or travel industry preferred.
Completion of a Diploma/Degree in Travel and Tourism advantageous.
PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
Fluency in English is essential and Hungarian is beneficial.
1- Fluency in Italian also required.
2- Fluency in German also required.

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