Customer Service / Call Center

Description:

We are looking for a Lead Real Time Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centres located in Doha, Qatar.
As a Lead Real Time Agent you will need to ensure proper and effective utilization of manpower resources to maximize efficiency and achieve KPI’s. Your main duties will be to coordinate with all departments, to maintain the service level and ensure targets are achieved.
You will have strong responsibility to optimise cross-skilling for voice as well as non-voice tasks, activation of staffing on demand measures by anticipating market and service affecting influences. You will have to deliver an outstanding service to all interfacing departments, representing business needs and helping stakeholders achieve strategic goals aligned to Customer Contact Centre needs.

Requirements:

About You::
You must be Excellent Excel user with previous experience in Contact Centre and excellent communication skills.
You must hold a Trade or Vocational Qualification. . Your ability to communicate, both written and verbally in English with your strong sense of customer satisfaction
Important Notes::
Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident toreportfraud@qatarairways.com.qa
Additional Internal Information::

Note: you will be required to attach the following:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
4. NOC (Qatar Airways Group Employees Only)

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