Customer Service / Call Center

Description:

Portuguese Speaking Call Centre Agents (Customer Services ) in Sunrise Fort Lauderdale Part Time / Full Time

About Your Job:
We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Call Centre located in Fort Lauderdale, Florida, USA.
As a Customer Service Agent you will provide service excellence to Qatar Airways customers through answering telephone, email and fax queries and optimise passenger satisfaction.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

Requirements:

You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills with fluency in Portuguese & English Languages.
You must hold at minimum your High School Certificate. Ideally you will have knowledge of Amadeus reservation program and experience in airline or hospitality industry. If you have previous experience in reservations and ticketing we would be very interested to hear from you.
You must have a strong sense of customer satisfaction through responding to customer enquirers and offering the best solutions means that you are the right person that we are looking for!
You must currently be legally eligible to live and work in America and must be willing to relocate to Fort Lauderdale.

Important Notes:
Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud@qatarairways.com.qa
Note: you will be required to attach the following:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

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