Aviation / Other

Description:

Successful completion of initial training program as well as any concurrent training related to the job role
- Answer all calls and emails assigned to the skill set trained for
- Troubleshoot and liaise with suppliers for non air transactions
- Be able to analyze travel-related data and provide analysis and intelligence to customers
- Identify potentially fraudulent transactions that impact the business bottom line based on known red flags
- Acts on crisis management during untoward incidences pertaining to any product sold by the department.

Requirements:

QUALIFICATIONS & EXPERIENCE

- Applicants must be willing to work and relocate to Clark, Pampanga.
- Applicants must be a Filipino citizen or have a relevant residence status
- Candidate must have a Bachelor’s Degree or attended/completed at least 4 years of college course preferably Tourism or any Travel related courses.
- Minimum three years travel industry experience, either from a BPO which is travel related, or from an actual travel agency.
- Experience in handling leisure travel reservations.
- Experience working as a Hotel Frontdesk or Hotel Reservations
- Must display competencies in sales and customer service skills
- Must have a minimum of 30 WPM typing speed
- Advance skills in MS Office Applications specifically Word and Excel.
- Superior customer service skills with previous training in this category (preferrably with certificates)
- Strong international routing knowledge and well versed in world geography.
- Knowledgeable in the travel industry terms and concepts.
- Above average mathematical competencies.
- Must be detail-oriented with utmost focus on quality and efficiency
- Must take ownership of the clients assigned to with highest importance
- Results orientation with bias for action, versatility, and adaptability.
- Willing to work in shifting schedules that includes possible graveyard shifts.
- Excellent written and communication skills
- Excellent customer service and sales orientation
- Understanding of Middle East culture is very critical
- Must be able to effectively communicate with colleagues and peers from other departments
- Willing to work on shifting schedules
- Must be a team player
- Must be able to work and remain calm under pressure

SALARY & BENEFITS

Attractive Salary package and Great Benefits awaits SUCCESSFUL applicants.
Location is in Clark, Pampanga. Relocation Allowance and Accommodation is provided if you are residing outside of Pampanga.

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