Customer Service / Call Center

Description:

To ensure that the needs of Emirates passengers are met in a caring, courteous and efficient manner.
- To provide assistance to Emirates passengers such as UMs/CIPs WHCR and Medical Cases in order to provide the personalized service they expect.
- Be involved in “Queue Combing” in order to greet passengers, thereby ensuring that all have their documents ready and identify any problems which would otherwise cause delay at the check-in counter.
- To ensure passengers are adequately briefed and their needs satisfied during delays and disruptions.
- To assist as required with the pre and post flight work and will perform duties as directed by the Supervisor Airport Services or Senior Emirates Official on duty.

Requirements:

QUALIFICATIONS & EXPERIENCE


- High school level of education or equivalent.
- Minimum of 2 years experience in Airport Ground Handling Services and must have sound knowledge of Emirates route network and aircraft.
- Should have successfully completed the relevant professional training such as Passenger Services, Baggage Services, Cargo, Weight and Balance and Reservations and Ticketing.
- The job requires the candidate to work in a proactive manner and use initiative to resolve discrepancies and unforeseen problems using set guidelines.
- Computer literate.
SALARY & BENEFITS

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

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