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Cathay Pacific

Catering Projects and Support Officer

Date posted:
Expire date:
Job Category:
Open Until Filled
Cathay Pacific
Hong Kong


Catering Projects and Support Officer (27-month contract)
Department: Inflight Services (Dragonair)
Reports to: Assistant Manager - Catering Costing and Administrative Support

We are looking for an individual to assume the role of Catering Support and Projects Officer. He/she will provide support in projects which aim at improving operational efficiency and/or providing better catering services to internal and external users.

Key Responsibilities:
•Assist and support Integrated Catering Solution, ICATS, on all project related work and activities, such as participation in meetings, workshops, review of project documents and evaluation of vendors’ proposals
•Understand business needs of users and assist to collect and document detailed business requirements for developing future systems
•Coordinate with all business users in KA ISD, other departments and caterers to participate in defining functional and non-functional requirements, writing use cases, data migration and user acceptance test
•Assist and prepare system user guides and provide onsite training to internal and external users worldwide
•Handle enquiry from internal and external users during implementation
•Support routine operations of the department
•Assist and support other sections of the department when required
•Assist and support all other systems development and maintenance in KA ISD and coordinate with both internal and external users


•Diploma or above preferably in Computing, Information System or Business analysis related fields
•Minimum 3 years working experience of which 2 years in airline catering or related industry
•Proven experience in project management
•Experience in managing airline system an advantage
•Good communication and interpersonal skills
•Strong written and spoken English and Chinese; good command of Mandarin
•Strong PC skills in Microsoft Office (Excel, Word, Access, and Chinese Word Processing) and using query tools

The successful candidate will be employed by Cathay Pacific and be seconded to Dragonair.

Qualified applicants can apply online at

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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