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Airports - Ground Staff



Supervisor Airport Services Brisbane

Date posted:
Expire date:
Job Category:
Airports - Ground Staff


Job Purpose

· Deploying available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period.

· Management and Supervision of all Emirates Airport Services personnel on duty to ensure that all functions and tasks are completed in a timely, efficient and professional manner and to optimise customer service delivery and that company standards are met.

· Ensuring that Ground Handling Agents and other suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passenger’s expectations are met or exceeded. Monitor, take action and report on all aspects of safety, security or other aspects that may affect the operation.

· Dealing with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the 'options' scheme, within the guidelines provided by the Airport Services Manager in order to retain customer confidence and loyalty.

· Investigating and responding to queries, complaints and claims received from various Head Office Departments or passengers direct, in an efficient and timely manner in order to restore passenger confidence.

· Other duties as directed from time to time by the Airport Services Manager or Senior Airport Official on duty, in order to meet the needs of the operation.

· Undertaking various administration functions such as the completion of staff appraisals to ensure that Emirates staff are well motivated, well groomed and able to perform their tasks in an efficient and professional manner.


Qualifications & Experience

· Minimum 5 years experience in Airport Ground Handling, with at least 2 years experience in a senior position and with proven ability to lead a team.

· Should have completed relevant professional training courses such as advanced courses in Passenger Services, Reservations & Ticketing, Ground Operations & Cargo, Weight and Balance, Baggage Services & Claims and Behavioural Skills.

· Sound working knowledge of airline reservations and Departure Control Systems (DCS)

· Fluent in spoken and written English.

· Must have good interpersonal skills and a pleasant outgoing personality

Preferred Additional Qualification

All applicants must have the legal right to work and live in Australia. The company will not provide or assist with obtaining work permits.

Salary and Benefits

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries.

We offer our employees competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

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