Airlines - Aviation Maintenance

Description:

Manager - MRO Customer Service Contact - SFO
San Francisco


Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT


Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.

NO AGENCIES PLEASE

Overview

The position of MRO Customer Service Contact Manager will provide a single point of contact for customers and production in relation to the sales of maintenance, repair, and overhaul services supplied by the Engine and Component maintenance shops.


Responsibilities

Customer Interface

Provide single point of contact for customer inquiries
Track status of customer units through the repair cycle and report to customers

Production Shop and Sales Interface

Monitor financial performance of components within contracts and report to leadership
Coordinate quote creation with shops
Gather and analyze critical production metrics and report out.
Coordinate and analyze new business bids
Coordinate saleable capacity with Maintenance Sales
Provide analytical support to shops
Identify constraints and barriers to success
Participate in the development and implementations of corrective and preventive action when results deviate from contracts
Work closely with management and labor to ensure optimal productivity and a working together culture
Handle customer warranty and United warranty on current and future work
Monitor PMA incorporation and opportunities

Requirements:

Qualifications


Education

Degree in related field plus two years experience or five years equivalent experience required

Knowledge/Skills

Advanced Word and Excel skills (particularly including the ability to use Pivot Tables and Vlookup functions) preferred
Excellent Written and Verbal Communication Skills required
Results oriented with a demonstrated experience of balancing multiple tasks and priorities required
Strong strategic business perspective and systems thinking capability and analytical and problem solving skills required
Working knowledge of COSMO/Walker/SCEPTRE/ARIBA/Warranty data base/Purchase Contracts and PSAA preferred
Significant degree of customer sensitivity/acumen required
Access and PowerPoint skills highly desirable preferred

Experience

Five (5) years of experience in aviation industry required
Three (3) to four (4) years of experience in Vendor and/or Contract Management preferred

Other

Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position

Apply