Customer Service / Call Center

Description:

Customer Service Agent (Job Number: 025639)
Work Type: Part-time


Melbourne Airport
Competitive salary and shift penalties
7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week

For nearly a century now, Qantas has been bringing travellers together with the people they love – both from around Australia and all over the globe. It’s just part of being the Spirit of Australia.


These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – as well as an Australian icon


Customer Service Agents provide outstanding premium service to our customers. Our employees are committed to displaying the values that has made Qantas great, and are intrinsically linked to what makes Australia a great nation – being genuine, optimistic, experienced, inventive and together - as well as belief and passion in our brand and vision.

What will I do day to day?

Represent Qantas in a professional manner, supporting colleagues and delivering an exceptional experience for our customers
Proactively greet customers on arrival at the airport and enthusiastically assist the Check in process for Qantas and client airlines customers in both our domestic and international airports
Assist customers with boarding and disembarking information, including checking correct documentation
Assist customers with special needs including mobility support, ensuring discretion and personal integrity
Co-operate with other team members and departments for the benefit of the customer
Provide consistent and excellent customer service by being informative and taking ownership of problems

Requirements:

What we're looking for:

Recent face to face customer service experience
A passion for Customer Service with a proactive 'can do' positive attitude
Exceptional customer service focus with a proven ability to manage and diffuse difficult situations
Compassion and empathy for special needs customers
Well-developed problem solving skills and able to follow through to resolution
Strong verbal communication skills within a high volume, demanding, ever changing environment
Strong listening skills
Ability to work both in a team environment and independently
Ability to succeed in a fast paced operational environment
Ability to work either on a temporary or permanent basis on a 7 day rotational shift roster
Exceptional standard of personal presentation
Ability to assist customers with personal items / baggage within established OH&S guidelines



If you meet all the above requirements, then we want you to register your interest for future positions in our Melbourne Customer Experience team.

We’ve worked hard to create a culture that will challenge and excite you – and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.


Be a part of something special – express your interest by getting in touch today.

Qantas is an Equal Opportunity Employer – so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives, and is always striving to bring out the best in Australia’s youth, the arts and sport. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply
.

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