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Airlines - Corporate Operations

 

Cathay Pacific

Manager on Duty - Los Angeles



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11.Jan.2016
Open Until Filled
Cathay Pacific
Airlines - Corporate Operations
United States, Los Angeles, CA

Description:

Reports To: Airport Services Manager, Los Angeles



Key Responsibilities:

· Manage overall daily functions through effective advance planning and allocation of manpower and resources.

· Lead Cathay Pacific team members and oversee Handling Agents to ensure they deliver a consistent world class customer service experience.

· Lead and manage the team on a day-to-day basis to ensure that overall operations run smoothly, efficiently and conform to safety and security requirements and Company standards.

· Support the Airport Services Manager in providing training and development opportunities for the team through role modeling, monitoring and on-the-job coaching.

· Ensure to evaluate cost implication and balance with quality when making day-to-day operational decisions.

· Proactively prevent and manage flight disruptions and irregularities of varying scale.

· Lead Cathay Pacific team and Handling Agents and work with team members of Oneworld partners to ensure consistent delivery of Oneworld benefits provided to both Cathay Pacific and Oneworld customers.

· Represent the Airport Services Manager by participating in airport-related activities; create and maintain good rapport with key stake holders such as airport authorities, government agencies, suppliers and relevant Cathay Pacific offices.

· Lead and facilitate Cathay Pacific team members and Handling Agents in effective change management and the relentless pursuit of continuous improvements.

· Manage and handle irregular operations of varying scale; and E&A matters.

· Handle any adhoc projects as assigned by the Airport Services Manager.

Requirements:

Qualifications/Experience:

· Minimum 5 years of international airlines airport operational / management experience.

· Full technical knowledge and capability to perform each airport job function(s)

· Excellent leadership skills in leading and developing a team.

· Good management perspective, commercial and financial awareness.

· Excellent time management, communication and interpersonal skills.

· Excellent planning, organizing, problem-solving and decision-making capabilities.

· Capable to plan for, manage and handle irregular operations of varying scale.

· Ability to handle extremely stressful situations with calm and composure.

· Ability to be creative and innovative for continuous improvement.

· Ability to work at nights and weekends.

· All persons hired will be required to verify identify and eligibility to work in the United States. No sponsorship for employment visa status is available for this position.



Email application to usajobs@cathaypacific.com or fax to 415-848-2049.

We thank all candidates, however, only those who are short listed will be contacted.

Cathay Pacific Airways Limited is an equal opportunity employer.

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