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Airlines - Aviation Maintenance


Cathay Pacific

Senior Maintenance Controller

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Job Category:
Cathay Pacific
Airlines - Aviation Maintenance


Department: Engineering
Reports to: Maintenance Control Manager
As a Senior Maintenance Controller, your manager will assign duties to align with your Section Responsibilities detailed below
Responsible for oversight of the CX/KA/AHK global operation to ensure safe compliant aircraft are available to meet the CX operational schedule.
Management of aircraft AOG support and recovery globally and drive continuous improvement
Responsible for OTP from a Maintenance Operations perspective
Overseeing the transit operation across the network and response to situation to provide technical justification of the aircraft serviceability
Maintenance Controllers will be required to work on roster
Key Responsibilities
Ensure aircraft transits OTP are being met.
Actively monitor aircraft defect alert and overseeing MROs and line stations for proper troubleshooting and rectification to minimise technical delays and AOGs
Communicate with both internal departments, OEMs and MROs for fixes to issues affecting safety, reliably and delays in operation
Manage AOG recovery events worldwide, including requirement for Base Maintenance support, through outport Engineering Managers, by tracking milestones and to ensure timely AOG recovery
Explore options to execute the most sensible solutions to recover aircraft by considering operation requirements and costs
Build and manage effective relationships with major MROs and Airlines to enable resource access in the network
Drive MROs to devote adequate manpower and other resources to ensure efficient AOG recovery by reducing idle time to a minimum
Drive OEMs and Engineering operational teams to deliver quality technical support services
Review the major AOG events and drive business units to ensure lesson learned is captured and mitigation actions are in place
Monitor calls from flight crews and MROs, provide prompt recommendation on technical situation during aircraft in operation and on ground maintenance 


Minimum 6.5 years experience in aircraft maintenance and/or engineering. Relevant experience in managing maintenance control operation
Holding HKAR 66 license with appropriate type approval or equivalent.
A good team player with cross functional teams from different sections and departments
Proven ability to manage across departments and OEMs
Strong in communication, influencing and negotiation skills with service providers and customers
Good analytical mind and problem solving skills to drive for excellence and quality performance.
Adaptable and responsive to change. Demonstrate ability to drive change and improvement.
Self-motivated and committed to drive for continuous improvement
Analysis and Problem Solving
Planning and Organising
Continuous Improvement and Innovation
Teamwork and Building Partnerships
Interpersonal Effectiveness

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