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Airlines - Corporate Operations



Senior Vice President - dnata Cargo

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Airlines - Corporate Operations
United Arab Emirates-Dubai


Plan and direct the provision of safe, efficient and sustainably profitable cargo handling services at DXB & DWC, delivering service levels which meet or exceed customer expectations.

The job holder will define and deliver long term strategy for cargo operations in Dubai, whilst fulfilling dnata’s vision to be the world’s most admired air services provider.

Job Accountabilities
•Direct and lead the development and implementation of strategies and plans to ensure that cargo activities in the UAE meet revenue, cost and profitability targets.
•Ensure that all cargo handling activities are conducted in compliance with regulatory requirements and industry best in class safety and service standards.
•Develop and maintain strong and effective working relationships with Emirates, Fly Dubai, support departments and other organisations operating at Dubai International and Dubai World Central Airports to ensure overall business objectives are met. Interact and influence the unit’s customers, world-wide business partners and service providers to develop and improve business relationships.
•Ensure that the recruitment, development, organisation and motivation of cargo staff is managed to achieve agreed and established business objectives.
•Provide thought leadership and ensure quality objectives are defined and communicated to the business and ensure they are achieved by appropriate monitoring and measurement processes; establish a framework of continuous improvement in accordance with industry benchmarks and best practice.
•Develop and implement a framework and processes which will allow dnata Cargo to maximise operational and commercial synergies across the various dnata businesses. This should include an exchange of best practices to ensure dnata develops best of breed solutions across its businesses. Ensure corporate strategy and direction of each business unit is consistent and compatible with dnata’s overall vision, mission and values.
•Ensure proper oversight, monitoring and governance of each cargo handling location across the UAE. Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of operational, safety and financial performance across each of dnata’s handling location. Monitor KPIs for service performance and ensure that these KPIs are met consistently by each business
•Implement customer service standards for cargo which will allow dnata to maximise the operational and commercial synergies across the various companies and ensure through monitoring and suitable action programmes that they are achieved.
•Examine, assess with other divisions and capitalise on suitable logistics related business opportunities worldwide by negotiating and entering into profitable commercial agreements where the risks are assessed and found limited.
•Represent dnata, as required at Board level in some/all of the Cargo Joint Ventures to ensure dnata’s best interests are protected and contribution targets are met.


Qualifications & Experience

•Masters Degree (12+5 or equivelant) - Graduate level education and desirably a post graduate qualification.
•15+ years extensive experience of all aspects of cargo operations and of leading, large numbers of professional, skilled, and semi-skilled staff.

•Excellent knowledge of all aspects of cargo operations, as well as strong business acumen to oversee all aspects of each company's business.

Salary and Benefits

At dnata, our style of delighting customers is unique. That's why we attract the best people in the industry - people who can apply imagination to their work. We are growing quickly - and we are looking for people to join our global family of 20,000 employees. As one of the largest air services providers in the world, our services on the ground keep the world in the air. You'll find dnata in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering. We believe in the power of our people - and we're always on the look-out for potential stars to help us deliver the promises our customers make. Be a part of our success story. If you want to join us, please visit to apply.

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in

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