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Airlines - Ground Staff



Cargo Officer-San Francisco USA

Date posted:
Expire date:
Job Category:
Airlines - Ground Staff
United States-San Francisco


Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. To ensure efficient day to day Cargo Operations within the location by guiding and directing the team and adhering to EKSkyCargo procedures.

•Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
•Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously. Where appropriate, make recommendations and implement process improvement with GHA.
•Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo
•Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
•Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies
•Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner, restoring customer confidence
•Update and maintain Cargo Systems in order to provide the requisite customer service information and produce and analyse periodic reports and statistics

Supervisory accountabilities:
•Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained. Provide on the job training and manage performance, including corrective action. Undertake performance appraisals and development planning
•Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
•Deputise for the Cargo Manager where no senior manager is on duty and/or act as the Duty Manager e.g. Freighter.


Qualifications & Experience

Qualifications & Experience:

Educated to High School (or equivalent) with at least 5 years’ experience in a Cargo Operations environment, including at least 3 years as a Senior Cargo Agent with previous experience in team leading.


Educated to Degree (or equivalent) with at least 2 years’ experience in a Cargo Operations environment, including at least 1 year experience as a Senior Cargo Agent with previous team leading experience and completion of supervisory training.

•Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate
•Knowledge of Advanced Load Control, Weight & Balance procedures and Live Animal Regulations
•PC based skills including Microsoft Word/ Excel/ E-mail
•Analytical and numeracy skills
•Fluency in English and the language of the country you are working is essential.

Other job related information
•Shift pattern
•The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

•Customer and Service Orientation
•Business Awareness
•Problem Solving & Decision Making
•Attention to Detail & Quality
•Organising for Results

Salary and Benefits

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries.

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

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