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Airports - Ground Staff



Customer Service Agent - Fort McMurray

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Airports - Ground Staff
Ft. McMurray, AB, Canada


Customer Service Agent

WestJet is searching for positive, enthusiastic individuals with an accomplished background in customer service to WOW our guests as CUSTOMER SERVICE AGENTS. As a CSA, your bright personality and smile will start and finish the WestJet experience for our traveling guests.

As a Customer Service Agent, you will:
• Greet and check-in our guests for their flights
• Create new reservations or modify existing travel plans, possibly handling cash
• Handle guest inquiries
• Manage gate operations and flight closure
• Organize the safe arrival and departure of our guests on and off the aircraft
• Become an airport expert, and manage all other general airport duties as required

Desired personal skills:
• A positive and passionate personality, with the natural ability to communicate with people
• The ability to maintain eye contact and smiling with each of our guests and coworkers
• A demonstrated ability to listen and empathize with our guests’ needs and problems
• A knack for problem solving and multitasking in a fast paced, time-sensitive environment
• A mature approach to work by taking ownership and responsibility in high stress situations
• The ability to recognize one’s mistakes and learn from them
• A commitment to teamwork and working in a fun and friendly atmosphere


Essential qualifications and skills:
• Proven experience in the Customer Service industry
• Ability to consistently lift luggage of up to 60lbs/28kgs
• Flexibility to work shift work which may include early mornings, late evenings, weekends, and holidays
• A demonstrated proficiency and comfort level with computers, and recent experience working within a Windows based environment
• Ability to successfully complete the Initial Customer Service Agent Course: 3.5 weeks of full time in-class training held in Calgary, Edmonton, Vancouver, or Toronto which will include studying and homework.
• Ability to handle and balance cash transactions
• Fluent in the English language, both oral and written

The Customer Service Agent position is a highly physical role; agents are required to be on their feet for long periods of time. Other physical tasks may include (but are not limited to): assisting wheelchair guests on and off of aircraft, pushing wheelchairs, lifting luggage to baggage belts, organizing odd/large luggage, among many other tasks.

WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean. We are recognized as a Top Employer in Canada and our more than 9000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada.

We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. Safety comes first at WestJet.

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