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Airports - Ground Staff



Guest Service Ambassador - Saskatoon

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Airports - Ground Staff
Saskatoon, SK, Canada


WestJet is searching for positive, enthusiastic individuals with a proven background in guest service to join our team as airport Guest Service Ambassador (GSA). As a GSA, you will play a vital role in the smooth operation of the airport by focusing on the guest experience and supporting the operation through non-technical support. The GSA role is an excellent introduction to the airport world for those interested in starting their career with WestJet. At Airports, we believe that every connection matters.

The GSA position is a highly physical role; agents are required to be on their feet for long periods of time. Other physical tasks may include, but are not limited to: assisting guests requiring mobility assistance (such as wheelchairs) in all areas of the airport and lifting/moving guest baggage, among many other tasks.

As a Guest Service Ambassador, you will:
Provide a stress-free and safe experience by anticipating guest needs and provide genuine, customized service for every guest
Assist guests with self-serve kiosk check-in (i.e. print boarding passes/bag tags and show guests how to attach the tags to their checked baggage)
Move and lift bags to baggage belts
Assist our guests requiring special assistance including pushing wheelchairs, escorting unaccompanied minors, guiding people with visual impairments
Operate assistive mobility devices (i.e. Eagle II assist wheelchair device) for guests requiring assistance
Ensure the check-in queues run smoothly by directing guests to the appropriate area.
Ensure WestJet promises and procedures are followed in line with the rules and regulations of governing bodies (i.e. Transport Canada)
Handle concerns with empathy and solve guest challenges with empowerment
Assist in grooming the aircraft which can include light cleaning of seats, seat-pockets, and floor
Maintain eye contact and smiling with each of our guests and coworkers
Demonstrate a positive attitude and commitment to teamwork in a friendly, caring and atmosphere


An ideal applicant will possess these essential qualifications and skills:
A positive and passionate personality, with the natural ability to communicate with people
Proven experience in a customer service industry, with no less than 1 year experience in a guest facing role
A working knowledge with computers, and recent experience working within a Windows based software environment
Personal flexibility to work shift work which includes early mornings, days, late evenings, weekends, and holidays
An ability to multitask in a fast paced, time-sensitive environment
An ability to use handheld radios and microphones to communicate with operational teams and make all airport announcements
A physical ability to consistently lift up to 70lbs/32kgs
A professional, well groomed appearance, able to represent the WestJet brand to our guests and team mates
Fluency in the English language, both oral and written
An ability to meet all conditions of employment: Restricted Area Pass issued by Transport Canada
Post offer employment test to test physical ability and fit for position
A criminal background check
Successfully complete initial GSA training

WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean. We are recognized as a Top Employer in Canada and our more than 9000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada.

We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. Safety comes first at WestJet.

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