Airlines - In Flight Staff

Description:

Ready to let your passion fly?

Our 9,000-strong crew of Flight Attendants is proud to deliver service that is straight from the heart. Their passion for providing passengers with an unbeatable customer experience has made a significant contribution to Cathay Pacific's reputation as one of the best airlines in the world.

A Cathay Pacific Flight Attendant is a very special person: a trained safety officer, a caring team player and an ambassador for Hong Kong. Being the face of Cathay Pacific comes with many challenging responsibilities. Flight Attendants are often required to spend long hours on their feet while delivering an attentive and friendly service and ensuring that passengers arrive safely. Join us and you'll work hard but also enjoy a unique lifestyle filled with adventure, excitement and travel.

The quality of service that they deliver has long been recognised by our loyal customers, our business and the aviation industry. In fact, Cathay Pacific has won the Best Cabin Services in 2013 and recently has been honoured with the World's Best Airline in the influential Skytrax International Traveller's Survey, 2014.

Why join our Cabin Crew?

Flight Attendants enjoy a fun and exciting environment and a lifestyle that's second-to-none. Our crew cares for each other like family and make long-lasting friendships all over the world. Each person on board shares the same goal and understands the pressures of the role, meaning that you'll always be supported when challenges arise.

A career with us is your ticket to experiencing many different cultures and cities. Every flight will be an international route, and your each month you will experience long-haul and short-haul flights to a variety of exciting destinations. In addition, a flexible roster and generous travel discounts will offer you many opportunities to experience he world and explore your interests outside of work.

What's involved?

Flight Attendants play many different roles while in the air – they're safety officers, food servers and cleaners, and sometimes even nurses and baby-sitters. It's a demanding but highly rewarding role that will allow you to work to a flexible roster.

The ultimate goal is to provide an exceptional in-flight service to passengers and ensure their safety and comfort at all times. This is achieved by performing tasks such as food and beverage service, safety and security procedures, and cleaning, as well as by anticipating customers' needs and quickly responding to special requests and problems as they arise.

Your Career Path

Your journey as a Flight Attendant will begin with an intensive 7-week induction programme that includes practical sessions in an aircraft mock-up. You'll be shown all routine service, safety and security practices and procedures, as well as practice responding to a wide variety of passenger and service related situations including emergencies.

After gaining experience in Economy Class, high performing Flight Attendants are moved to serve in Business and First Class. Throughout your time in the role you'll receive continuous training to ensure that you are kept up to date with safety and security procedures, as well as opportunities for promotion to senior roles in the air and on the ground. A common career path entails progression to Flight Purser positions and then to an Inflight Service Manager role.

All Flight Attendants are employed on a three-year contract. This is so we can reward you fairly in alignment with global market trends and present you with opportunities to reinforce your career decisions.

Requirements:

Requirements - What makes a successful Flight Attendant?

Flight Attendants share unique traits that make them exceptionally skilled in their roles. First and foremost, they share in our mission to provide service that comes straight from the heart. This means being friendly, caring and lively at all times, and going the extra mile to make passengers feel special and valued.

Flight Attendants are able to think quickly on their feet, anticipate and respond to the needs of others, and turn problems into opportunities. They're able to adapt to long flights and time zone changes, also are always able to appear polite and professional – even if serving a particularly demanding customer at 3am!

Below are the requirements for employment as a Flight Attendant.

Hong Kong Base

Permanent Hong Kong resident status
Minimum age of 18
HKCEE: Minimum of Grade E in five HKCEE subjects (including Level 2 or above in English Language),
or

HKDSE: Minimum of Level 2 in five New Senior Secondary School Subjects (or “Attained” for Applied Learning Subjects, or Grade E for Other Language Subjects) including English Language, or equivalent
Fluency in English and one of the following Asian languages: Cantonese, Mandarin, Hindi, Indonesian, Japanese, Korean, Malay, Tagalog or Thai. Proficiency in Mandarin is preferrable.
Polished interpersonal skills with a positive attitude and customer-oriented mindset
A minimum arm-reach of 208 cm and physical fitness to pass the pre-employment medical assessment

London Base

You must be educated to GCSE standard or equivalent with a pass (Grade C) in English.
You must be entitled to live and work in the United Kingdom.
You must be 18 or above.
A minimum arm-reach of 208cm and physical fitness to pass the pre-employment medical assessment.
Fluency in English and one of the following languages: Cantonese, Mandarin, Japanese, Tagalog or Korean. A third language is preferable.
Polished interpersonal skills with a positive customer-oriented attitude.
Previous experience in the service industry is preferable.
Given legislation controlling access to restricted zones at all UK airports, you will be required to successfully complete a Police Act Disclosure Application before employment can be confirmed. This is in addition to references we will also need to obtain from previous employers.

Application

To join the world's best team*, you may submit your application in English via the link below:

Flight Attendant (Hong Kong Base)



Flight Attendant (London Base) - Qualified applicants can apply online at uk_cabincrewrecruit@cathaypacific.com. Please send your confidential resume with a copy of your UK/EU passport, including the Asian language we require as outlined in the requirements section; quoting application for ‘Flight Attendant – London Base’. Closing date for London Base applications: 31 December 2014.



Re-applications within the past six months will not be considered. For enquiries, emails can be sent to flightattendant@cathaypacific.com. For more information, please call our Recruitment Hotline at (852) 2747- 2888.

*Cathay Pacific won World's Best Airline in the 2014 Skytrax World Airline Awards.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer at flightattendant@cathaypacific.com.

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