Airlines - Ground Staff

Description:

Location : JFK, New York, Boston

Reports To : Airport Services Manager



Key Responsibilities:

· Manage overall daily functions through effective advance planning and allocation of manpower and resources.

· Leading Cathay Pacific team members & Handling agents as well as interacting with clients to ensure delivery of a consistent world class customer service experience.

· Lead and manage the team on a day-to-day basis to ensure that overall operations run smoothly, efficiently and conform to safety and security requirements and Company standards.

· Support the Airport Services Manager in providing training and development opportunities for the team through role modeling, mentoring, monitoring and on-the-job coaching.

· Ensure to evaluate cost implications and balance with quality when making day-to-day operational decisions.

· Proactively prevent and manage flight disruptions and irregularities of varying scale.

· Lead Cathay Pacific team and Handling Agents and work with team members of Oneworld partners to ensure consistent delivery of Oneworld benefits provided to both Cathay Pacific and Oneworld customers.

· Represent the Airport Services Manager by participating in airport-related activities; create and maintain good rapport with key stake holders such as airport authorities, government agencies, suppliers, and relevant Cathay Pacific offices.

· Lead and support the Cathay Pacific team members and Handling Agents in effective change management and the relentless pursuit of continuous improvement.

· Manage and handle irregular operations of varying scale; and E&A matters.

Requirements:

Qualifications/Experience:

· Minimum 5 years of international airlines airport operational / management experience.

· Full technical knowledge and capability to perform each airport job function(s)

· Excellent leadership skills in leading and developing a team.

· Good management perspective, commercial and financial awareness.

· Excellent time management, communication and interpersonal skills.

· Excellent planning, organizing, problem-solving and decision-making capabilities.

· Capable to plan for, manage and handle irregular operations of varying scale.

· Ability to handle extremely stressful situations with calm and composure.

· Ability to be creative and innovative for continuous improvement.

· Ability to work rotating shifts, including nights and weekends.

· Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.





Email application to usajobs@cathaypacific.com or fax to 415-848-2049.

We thank all candidates, however, only those who are short listed will be contacted.

Cathay Pacific Airways Limited is an equal opportunity employer.

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