Airlines - Ground Staff

Description:

Department: India Reservation

Main Role:

Cathay Pacific Airways is seeking Reservation Sales Agent. A self-motivated, team player required to perform telesales/reservation functions smoothly & efficiently with consistent high quality service to customers and ensure they are provided with consistent CX service style of “Straight from The Heart”.



Key Responsibilities:

Meeting Targets - Achieve Individual & team revenue and service targets
Telephone handling - Provide our customers, corporate and distribution partners with appropriate levels of service and communication support as determined by call nature.
Fares - Keep abreast of latest fare rules, conditions and changes.
Product knowledge – Ensure self updated with changes / enhancement to various CX products at all times to highlight benefits to customers.
Online services – Provide efficient after sales service for online travelers, as required. Proactively promote CX online services available to customers.
GDS cost control – Communicate best practices for GDS usage, prompt handling of GDS reports and monitor agent behavior to protect CX inventory.
Ticketing – Provide efficient and high quality service at the ticketing counter. Keep abreast with latest ticketing enhancements. Maintain counter statistics of ticket sales / Ancillary revenue / group ticketing / staff ticketing etc.
Flight Disruption – Ensure efficient handling of tasks and provide support to airport teams during flight disruptions.
Online learning – On an ongoing basis identify and go through Computer based trainings to add value, raise efficiencies and enhance overall work experience.
Technical skills – Make efforts to keep abreast of latest technical enhancements to raise efficiencies.

Requirements:

Competencies and Requirements:

A proven track record as a Team player & customer (external & internal) focus.
Action oriented & ability to work with limited resources to achieve the company goals.
Display strong interpersonal skills with all levels within the organization.
Drive to consistently achieve targets and be amongst top performers
Ability to be creative & innovative to improve current work practices and implement new ideas.
Strong Planning & Organizational skills with an ability to prioritize as per the need of the hour.
Ability to simplify, figure out processes to get things done.
Basic computer, internet & MS office knowledge.
Good understanding of CX policies & procedures.
Excellent written, oral communication skills.
Ability to deal with concepts and complexity comfortably
Demonstrate strong problem solving skills &flexibility.
Display Business acumen.
Ability to adapt and embrace constant change.
Work in an organized manner and use time effectively.
Beware of cost activities and seek ways to reduce these to work more effectively
Candidates MUST have the permanent legal right to work & live in India.
Graduate in any field.

How to Apply: If you meet the above requirements and would like to be considered for this position, please send a comprehensive CV with the subject ‘Application for the post of Reservation Sales Agent’ and contact details @ southasiahr@cathaypacific.com. Only those who are selected for an interview will be contacted

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