Airlines - Ground Staff

Description:

Location : Boston, Massachusetts

Reports To : Cargo Manager, Northeast USA





Key Responsibilities:

· Develop, implement and monitor of the cargo servicing plan, including the supervision of customer service, and the operation of the handling agents, report performance and status, qualitatively and quantitatively.

· Develop forecasts of future service and manpower needs, standardize and implement of procedures.

· Implement operations plans to optimize booking for space and weight utilization of the aircraft.

· Interface with various airport authorities, and local and government agencies.

· Ensure all HVY cargo, Live Animals, Perishables and other HIGH yielding cargos are being handled according to company standards.

· Facilitate monthly supplier meetings to resolve service delivery issues and look for areas of improvement as well as “Cost Reduction”.

· Perform the function of CX Accident Coordinator for BOS during an E&A incident as well as to ensure all service providers and airport officials are up to speed with our policies and procedures to this regards.

· Coordinate and arrange all necessary training for CTO/RHO as well as CX customer service staff to ensure we are in compliance with CX and Government regulations where needed.

· Manage to CX KPI Standards as well as ensuring our suppliers are meeting or exceeding our targets.

· Assist Sales & Marketing team to ensure BOS meets and/or exceeds the 70% e-AWB acceptance target.

· Coordinate with JFK/EWR for space allotment if requested.

· Manage our ULD inventory to the port allocation.

· Assist with on forwarding of import cargos that may require trucking to the hinterland.

· Develop and manage a Cargo Sales & Service Agent.

Requirements:

Qualifications/Experience:

· Minimum 2-3 years cargo operations, sales and customer service supervisory/management experience.

· In-depth communication, management and demonstrated leadership ability.

· Proven success records in setting and achieving goals.

· Excellent decision making & administrative skills.

· Good planning & organizational skills.

· Sound knowledge in air cargo warehousing operations.

· Sound knowledge in B747 freighter

· Sound knowledge of TSA safety and security requirements

· Knowledge of air cargo computer/AIRIMP system

· Knowledge of air cargo build-up

· Knowledge of air cargo tariff and TACT Rules

· Knowledge of air cargo Dangerous Goods acceptance preferred

· Familiar with aircraft weight & balance procedures preferred

· Shift duties required.

· Must possess a valid MA Driver License with good driving records to operate a company vehicle.

· Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.





Email application to usajobs@cathaypacific.com or fax to 415-848-2049.

We thank all candidates, however, only those who are short listed will be contacted.

Cathay Pacific Airways Limited is an equal opportunity employer.

Apply