Customer Service / Call Center

Description:

Location : New York, New York

Reports To : Sales Manager, Eastern USA





Key Responsibilities:

· Assist Account Managers with processing of Corporate RFPs.

· Participate in the creation of PowerPoint for account review presentations.

· Assist in the process of collecting and evaluating data for multi-country/global agreements.

· Monitor and evaluate PRISM and other Corporate performance reporting data

· Monitor and evaluate MIDT data for Corporate and Agency accounts.

· Provide inside sales support for New York sales office with assigned territories

· Answer telephone inquiries from customers and travel agents

· Assist the Sales Manager and Account Manager on special projects

· Quote and solicit groups from travel agents and corporate accounts

· Distribute collateral material and the coordination of Trade Shows and Presentations for the Account Managers

· Participate in trade shows and presentations when necessary

· Assist travel agents in the interpretation of pricing practices

· Preparation of monthly revenue reports, for both account detail and Midwest Region overview

· Research and resolve debit memo issues

· Reconcile and update promotional and giveaway budgets

Requirements:

Qualifications/Experience:

· Previous international airline sales related experience preferred

· Superior communications and interpersonal skills

· Excellent telephone manner

· GDS knowledge beneficial

· Ability to be positive toward and welcome changes

· Proficiency in the use of Microsoft Office Systems

· Ability to work under stress, while at the same time exhibit a high degree of productivity

· Superior independent work capabilities

· Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.





Email application to usajobs@cathaypacific.com or fax to 415-848-2049.

We thank all candidates, however, only those who are short listed will be contacted.

Cathay Pacific Airways Limited is an equal opportunity employer.

Apply