Airlines - Corporate Operations

Description:

Reports to : Infrastructure Team Lead

Department: Information Management

Key Responsibilities:

Lever key technical skills to ensure the IT infrastructure asset is built and maintained to World Class standards
Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
Determine how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
Develop, and input into, new processes and technology patterns to ensure the IT Infrastructure asset is maintained at World Class levels
Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
Assist and help as required with the resolution of complex tier 3 operational incidents, and determine the root cause of the problem
Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
Work closely with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered inline with the strategic roadmap
Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding tradeoffs that may impact the requirement or delivery timescales for infrastructure solutions
Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
Build and maintain strong relationships with key hardware and software vendors and delivery partners
Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
Provide technical advice to Information Management (IM) colleagues on the use of the IT Infrastructure asset
Collaborate with IT Solution Teams to drive business and technology innovation
Keep abreast of the corporate strategy, business plan and latest industry trends

Requirements:

Job Requirements :

Technical degree holder with a minimum of 6 years of IT experience and at least 3 years on IT Infrastructure
Must have proven technical experience of working in a complex IT infrastructure environment
Specialist knowledge of at least one of the following technologies, plus experience of at least two others:
Server infrastructure running Unix (IBM AIX / Sun Solaris), Linux. vmware and Windows
Storage and backup – enterprise tier 1 / 2, SAN and NAS
Application layer – WebSphere Portal / Process / Application Server, Tuxedo, ESB, SOA, WebSphere Data Power
Messaging – WebSphere MQ and MQSI (Broker)
Database – Oracle. In depth knowledge of Oracle Enterprise database (any 9i to 11g Oracle). Required knowledge of any of the following functions: database build; instance creation; schema creation; advanced SQL scripting; performance tuning. RAC / Dataguard / Grid Control components an advantage.
Database –Microsoft SQLserver
Datawarehouse and Business Information
Identity and Access Management – Active Directory / LDAP
Data Networks – IP routing / switching / VPN / proxy / content switches / firewalls
End User Computing – MS Exchange / sharepoint / Citrix / MS client and office software
Test Environment Services: J2EE Application packaging and Release – building Java war and ear files from J2EE classes. Manage complex deployments of J2EE packages and configuration changes into SIT and End to End test environments. Required experience of working in a complex IT Test Environment. Knowledge of J2EE and packaging a must.
Test Environment Services: Test Environment Management. Escalation and management troubleshooting of complex infrastructure associated defects in large scale SIT and end to end test environments
Test Environment Services: ITIL incident, problem and change management. ITIL certification a requirement
Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
Ability to work well with others and as part of a technical team
Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
Focus on the business and end user’s needs; ability to set expectations and understand end user behaviour
Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes
Ability to understand strategy and align tactical and strategic work in a well-balanced way
Must have a broad understanding of current and emerging IT technologies
Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.



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