Airlines IT

Description:

Department: Information Management
Reports to: IT Services Product Manager

Cathay Pacific Information Management (IMT) mandate is to deliver and protect the stability of a world-class, industrial-strength airline environment that ensures the organisation operates 24x7x365 and is based on ‘world class’ people, tools and processes. The Product Management Team is part of IMT and is responsible for ensuring the Business is provided with the right IT infrastructure products and services, when and where they are needed, at the right price. It helps to increase system stability and cost efficiency, retire legacy products, provide a simple and consistent customer experience in the activation, support and cancellation of products and services that customers find easy to use and understand.

The Telecommunications Product Manager is responsible for driving excellence in the Telecommunications products and services IMT provides to meet the Group’s business needs. This role manages the overall Telecommunications product strategy and Portfolio for the Group including LAN and WAN Data Network Services (including specialised airline protocols), Telephone and voice infrastructure (Unified Communications in conjunction with Workplace Services Product Manager), Radio communications equipment, Network security and load management services, Mobile Telephony, Call Center Technologies, Internet services and Providing networking services that meet the business needs.

This job holder will support the IMT Telecommunications Product Management team to take the lead in the coordination of driving excellence in the products and services IMT offers to our Business Unit customers, providing leadership in managing the ongoing development and enhancement of Product Management technologies, methods and processes, the development and delivery of future Products and Services including: advising on, reviewing and approving all product solutions, representing and providing account management functions for the product portfolio to the rest of IMT, Business groups and the vendor community, developing and executing the Marketing and Communications strategy for the product portfolio, developing and coordinating the customer feedback functions and the gathering of product requirements from the larger business community, coordinating pricing and Profit & Loss activities for the product portfolio and achieving the benefits and savings forecast for the product portfolio.

Key Responsibilities:

Leading the Telecommunications stakeholders, ensuring effective engagement and job satisfaction
Develop Business cases for new products and Services within the portfolio
Develop pricing and standard catalogue services for the portfolio
Provide guidance on standard and non-standard solutions
Driving excellence in the products and services IMT offer to our Business Unit colleagues
Provide resource demand management for the Product portfolio
Develop, implement and manage Product Management technologies, methods and processes to achieve business objectives
Develop Marketing and communications deliverables and customer feedback mechanisms for the product portfolio.
Develop and implement product planning thereby ensuring the right products are available when and where they are needed at the right price. Responsibilities include:
Consolidate, develop and manage the requirements for future services
Co-ordinating those IMT functional groups that are accountable for the constituent components of the product
Overall Product financial responsibility including the preparing of operating, FTE, capital and project budgets and managing resources within budget.
Ensure effective risk management and controls are in place for Workplace Technologies Product Management thereby ensuring Operational stability
Maintain compliance with CPA’s business process and policies
Ensure all solutions implemented by the Product portfolio are architecturally and operationally sound and aligned with the Enterprise Architecture direction and enterprise vision
Provide leadership and mentoring on the business value of various product technologies
Drive client experience improvement activities for the Workplace Technologies product portfolio.

Requirements:

Job Requirements :

Tertiary Education
Have a minimum of 8 years experience as a manager in large IT and/or outsourced environments
Have the ability to provide leadership at multiple levels across the Group and with suppliers
Able to translate current and anticipated business needs and strategies into solutions
Strong understanding of product management approach to delivery of IT infrastructure services
Solid experience managing the development and execution of technology enabled change programs/projects
Understanding of large scale IT infrastructure and vendor management
Manage the Department within agreed budgets
Initiate Product and Service development projects
Resolve service and commercial IMT Product and Service supply issues
Formulate relevant policies
Optimise customer satisfaction and economic value of Product Management services
Provide a safe working environment for all staff within the Department
Provide administrative functions including those associated with position appointments, purchase and service request approvals etc. as they relate to the product portfolio

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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