Airlines - Ground Staff

Description:

The Turnaround Coordinator is responsible for the economic, punctual and safe planning and execution of the various aircraft handling processes during the aircraft ground time. This includes the optimization of processes and procedures.
He/she remains at the aircraft during the entire ground time and coordinates all processes in all areas of responsibility which may arise during the course of aircraft handling, as locally defined.
He/she steers and controls the work routines with internal and external parties, including crews, and keeps track of vendors’ performance.
The parameters for this are agreed with the Station Manager or are derived from the appropriate rules and regulations.
Operational Processes:
Responsible for coordinating Weight and Balance documentation with Lufthansa Global Load Control
Maintain daily trip files and station traffic report as well as all aircraft-handling related statistical data
Supervision of ramp functions
Operational safety/load security checks on aircraft prior to departure, which also includes the coordination of all operational activities during irregularities
Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding
Supervision of handling agents during all phases of aircraft
Loading/unloading, including checking on correct buildup/preparation of cargo – destined for bulk loading or in unit load devices
Ensure all cargo or luggage is properly tied down or secured in the compartments
Responsible to keep track of the number of passengers, pieces of luggage and the amount of fuel
Work very closely with ramp personnel and the airport station manager or deputy
Close coordination with gate, steering of boarding and de-boarding related passenger service processes
Secure the proper handling of Bagscan
Provide daily monitoring report to the Manager about handling performance, document delays and reasons
Responsible for LBI (Left Behind Baggage Index) control
Ensure implementation of new procedures, processes or product features and enhancements
Plan for and ensure that irregularities are always handled in accordance with customer, economic and legal considerations
Report any flight handling irregularities to Lufthansa management as locally defined
Support the development and modification of processes and procedures with the aim of improving quality, efficiency and effectiveness
Be able to support or trouble shoot all station related processes
Quality and Provider Management:
Ensure awareness for and achievement of all aircraft handling relevant quality targets/Key Performance Indicators and initiate corrective actions if deviations occur
Ensure that service level agreements are adhered to by all providers
Ensure and foster required quality awareness throughout daily operation
Ensure proper training for all team members relevant to their individual tasks
Strive for consistent quality and service improvements
Provide timely and systematic feedback to the service providers
Coordinate the activities of service providers to ensure smooth operations, in example caterers, aircraft loaders, and cabin cleaning personnel, security, GLC (Global Load Control)
Responsible for specified resource planning up to given limits (in example: flight schedule changes)
Actively support passenger service related processes when called upon
Ad hoc liaison with Federal, State and Local authorities and airport operators in regards to regulations and/or practices directly effecting day-to-day operations
Liaison with Federal, State and Local authorities and airport operators in regards to regulations
Administrative Duties:
Maintain regular communication and feedback with Lufthansa management about all handling aspects as locally defined
Maintain all manuals and local instructions and keep them up to date
Safety / Security / Legal:
Ensure that all aspects of the ground handling operation are in accordance at all times with:
Safety regulations
Security regulations
Legal regulations
Performance and proper documentation of checks performed under the station operations surveillance concept
Cost Management:
Ensure a cost efficient ground handling operation without any compromise to safety standards
Leadership:
Motivate and encourage service providers to strive for superior quality
Ensure that the appearance of Lufthansa dedicated staff at the airport corresponds to Lufthansa Standards
The Turnaround Coordinator has to be present frontline, wearing a Lufthansa uniform
Brand Management:
Ensure that Lufthansa product and safety philosophy and core values are known and implemented by all staff. Also applies to airlines handled by Lufthansa

Requirements:

Your profile
High school diploma/GED required
College degree/vocational training: Bachelor desirable
Professional experience required: 2-3 years
-Several years of work experience required in aircraft handling
-Knowledge of passenger handling and gate processes
Language: English required, German and Other desirable
Industry knowledge required:
-Lufthansa specific or other airlines
-Overall knowledge of Lufthansa organizational structure and strategy
-Knowledge of airport procedures and processes
User IT Knowledge: PC and Campus supported software including all MS Office programs
Expert knowledge required:
Successful completion of Training in Aircraft Handling (including DCS systems)
Valid SO Qualification
Successful completion of SOCC surveillance training
Knowledge of Emergency Response (SERP) planning and LEAN methodology preferred*
Knowledge of passenger handling and gate processes preferred
*Participation in respective trainings to acquire respective qualifications required
Environmental Influences:
Must possess permit to work in the U.S. or in the country assigned
Willingness for assessment screening
Willingness to travel
Must possess a valid driver's license (not necessary in LATAM)
Airport environment:
Must be willing to work shifts/overtime
Must be willing to work under constant time pressure
Must be willing to work under high stress levels
Be able to lift up to 70 lbs
Must be willing to work outdoor weather conditions
Must be willing to work with noise pollution
Additional projects and/or duties required or assigned
Authorities:
In accordance with rules and regulations, and given authorities
*CV/Resume requested.

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