Airlines - Ground Staff

Description:

About the Job
Air Arabia is looking to hire a Cargo Load Control & Operations Officer to manage the individual cargo flight planning and troubleshooting as well as the day to day operations activities of the Cargo Department. This role will serve as a bridge way between Air Arabia Cargo and Ground Handling agencies both at Sharjah as well as outstations to ensure the provision of better service standards while supporting the commercial team to achieve and exceed the budgeted yearly revenue targets set for Air Arabia Cargo.

Key Accountabilities
•Monitor and compare performance against the prescribed handling service indicators.
•Identify gaps in performance and implement solutions to maintain and deliver full conformance and premium levels of handling service
•Managing day to day Air Arabia Courier/Cargo operation and coordinating Interline cargo transfers
•Provide technical inputs on GHA Contracts
•Coordinate without station GHA’s and trouble shoot day to day discrepancies
•Maintain discrepancy log book
•Trigger incident reports and ensure incident report compliance reporting for outstations and from the HUB.
•Manage trucking operation and coordinate with neighboring Airports
•Tracing G9 Courier/Cargo shipments on discrepancies
•Ensuring maximum utilization of cargo belly capacity, in order to maximize revenue
•Ensure correct storage & handling of dangerous goods
•Ensure correct handling of valuables, and perishables, Category a Diplomatic mail and other special cargoes.
•Ensure all G9 Cargo & Mail is stowed in a proper manner in the warehouse.
•Coordinate regular checks in the warehouse, to ascertain in cargo have not been short shipped
•Ensure all necessary documents kept in station file and ensure export manifests are correctly prepared & distributed.
•Ensure Cargo reservations and space control functions correctly performed.
•Post-flight information and tracing service provided for cargo shippers.
•Shippers are promptly advised of any “non-deliveries”.
•Correct priority is given to cargo shipment
•Ensure necessary G9 stationary is available.
•Stations advised if a cargo “backlog” situation develops.
•Stations advised of any local customs/government regulations liable to effect services.
•Ensure all standard G9 security measures are performed.
•Damaged cargo is examined with agent / importers.
•Attend and monitor cargo loading / off loading at aircraft side.
•Ensure documentation for cargo/mail/diplomatic mail is delivered collected from/to aircraft from/to appropriate authorities.
•Maintain necessary station records.
•To generally represent Air Arabia interest when dealing with handling agents & airlines locally.
•Ensure all cargo & mail-joining load is assembled and ready on stand for aircraft arrival.
•Ensure that all cargo & mail destined to your station is promptly offloaded and dispatched to the cargo warehouse.
•Express cargo and documents for onward carriage is offloaded and transferred to the next flight if its transshipment.
•Ensure Joining cargo & mail documents are onboard.
•Ensure FFM sent ASAP after aircraft dept.
•Ensure all EDI messages are triggered which is required for updating Cargo Flash system.
•Identify and implement ‘quick fix’ solutions where appropriate, for urgent problems that may arise from Cargo service to public.

Requirements:

Qualifications and Experience:
•Educated to a minimum of ‘A’ levels or equivalent
•In depth knowledge of GHA and Cargo operations and marketing with an ability to work independently.
•Should have at least 5 years of operational experience with an Airline or GHA
•Should be experienced and knowledgeable in load planning procedures
•Should have experience in air cargo, trucking activities,
•Good written / spoken communication skills in English, Arabic would be advantageous
•PC Literate and well versed in MS Office Suite / Google office applications

Interested candidates may apply for the position by sending a copy of their updated resume to cv@airarabia.com.

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