Customer Service / Call Center

Description:

JOB PURPOSE

To provide the highest level of service in order to sell Emirates airline tickets and services and assist customers with managing their travel plans.



JOB ACCOUNTABILITIES

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.


• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.



• Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.


• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.


• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.


• Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).


• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs.

Requirements:

Qualifications & Experience


MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

Qualifications:
• High school level or equivalent.
Other languages besides English: Spanish is a must

Experience:
• Minimum of 2 years.


Knowledge/skills:
• Excellent interpersonal, telephone and customer service skills.
• Ability to work in a busy sales team environment.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
• Knowledge of contact centre and airline industry procedures and methodology.
• Standard Fares and ticketing courses, Skywards and MARS reservations systems.


CRITICAL COMPETENCIES

• Customer Service orientation
• Effective Communication
• Initiative and Commitment to Achieve
• Attention to Detail and Quality
• Interpersonal Ability
• Teamwork



ANNEX I: OBJECTIVES AND RELATED FINANCIAL DETAILS

•Achieve individual sales revenue and/or sales conversion targets.
•Maintain 100% quality level for each customer engagement and booking.



Applicants must have legal rights to live and work in USA. Company will not provide assistance in obtaining work permits.

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To Apply
To express your interest in the above vacancy; please apply on-line by clicking below and completing our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks; please assume that on this occasion you have been unsuccessful. Please also note that if you are not shortlisted; you can also update your application at any time and apply for other opportunities.

Apply