Airlines - Ground Staff

Description:

The successful candidate will be required to perform the following duties:



Ensure smooth running of the Silver Kris (SKL) and Krisflyer Gold (KFG) lounges and handle premium customers
Provide personalised service and assistance to our premium passengers at the SKL and KFG lounges and various areas of the airport
Lead by example, the spirit of "Transforming Customer Service"
Handle and resolve escalated passenger complaints
Supervise, coach and motivate all staff on operational matters to ensure that lounge duties are carried out efficiently and as a team
Liaise with the Singapore Station regarding delays and special handling
Escort VIPs to and from SKL
Ensure good housekeeping of the Lounges
Required to work shift hours, including overnight shifts
Perform any other duties as assigned.

Requirements:

Required Skills

He/She must have a good command of spoken and written English, be able to communicate effectively with premium passengers, staff, vendors and contractors. Experience in front-line customer service will be preferred. He/She must be prepared to perform shift duties and demonstrate initiative. IT proficiency will be an advantage.



Applicants should posses a good Diploma in any discipline. Please complete a copy of our application form and submit it together with your online application via our recruitment system.



We thank all applicants for their interest and regret that only shortlisted candidates will be notified
Job Location
Singapore, Central Singapore, Singapore
Position Type
Full-Time/Regular

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