Airlines - Ground Staff

Description:

FUNCTION: Reporting to the Manager, Call Centre with daily oversight by the Supervisor, Call Centre, the Call Centre, Remote Agent is responsible for providing customer support and care to those who contact the Call Centre in a timely and professional manner.

DUTIES AND RESPONSIBILITIES:

Answer general inquiries about Porter
Book flights and provide accurate information
Assist travel agency inquires
Administrative duties as required
Ensure customers are assisted in a friendly and timely manner
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Any other duties as assigned

TRAINING:

A four (4) week training program will be completed on site at Billy Bishop Toronto City Airport with on-site coaching. Transition to the “Work at home” program will occur once you successfully complete the three month probation period.

Requirements:

QUALIFICATIONS:

Ability to work on a permanent basis in Canada
High school diploma or equivalent is required
Ability to communicate in both English and French is a requirement
Completion of college or other post-secondary programs preferred
Ability to make decisions and meet deadlines while handling multiple responsibilities
Strong communication and interpersonal skills
Work rotating shifts including days, afternoons, evenings, weekends, and holidays
Dependability (must have a clear attendance record and reliable on time reporting for work)
Must demonstrate the ability to work independently
Strong computer skills - must be able to troubleshoot small computer glitches independently before calling for assistance
Knowledge of geography and basic math functions

WORKPLACE REQUIREMENTS:

Must have broadband internet access
Must be able to work within 150 km from Billy Bishop Airport
Must have a workstation that is in a private and quiet area away from others in your residence and without noise and visible distractions
Must have a desk
Must have a chair with back support

Apply