Airports - Ground Staff

Description:

Customer Service Ambassador (temporary part-time)

FUNCTION: Reporting to the Supervisor, Customer Service the Customer Service Ambassador provides additional assistance to Porter passengers as required.

DUTIES AND RESPONSIBILITIES:

Provide assistance to Porter Special Service Customers including wheelchair passengers to and from the aircraft including to/from curbside and the parkade
Assist our passengers who have special needs (e.g. escorting unaccompanied minors, guiding people with visual impairments)
Move and lift bags on and off of baggage belts; push baggage carts as required
Greet and provide general airport directions to passengers with the Porter refined experience and customer service excellence
Handle line control during peak check-in times and assist with kiosks
Act as a Welcome Ambassador for our arriving passengers at YHZ Airport
Assist with sizing/weighing and tagging gate porters/carry on luggage
Groom the aircraft to ensure excellent passenger experience
Assist with newspaper management and distribution in the lounge
Transfer and distribution of wheelchairs around the airport terminal
Bilingual individuals to assist with making French boarding announcements
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Other Duties as assigned

Requirements:

QUALIFICATIONS:

One year of customer service experience is an asset
A positive and passionate personality, with the natural ability to communicate with people
Experience working in a team dynamic under stressful and busy situations
Flexibility to work shift work within the 7 days of the week – early mornings, late evenings, weekends and holidays
Able to lift up to 60 lbs/27 kgs repetitively
Ability to obtain and maintain full security clearance at the airport
The Customer Service Ambassador role is a highly physical one; agents are required to be on their feet for long periods of time

LOCATION:

Halifax Stanfield International Airport - YHZ

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