Airlines - Ground Staff

Description:

Ryanair is looking to hire a Temporary Reservations Support Agent to join our Customer Service Department.

We are inviting applications for the position of Reservations support Agent. The purpose of this position is to assist in the smooth running of the Ryanair operation. The successful candidate will be hard working, energetic, self-motivated with a natural ability in problem solving.

This is an 9 month fix term contract.

Call centre hours of operation: Mon – Fri 09.00 – 18.00 with weekend cover required approximately one weekend in five.

Duties Include

Providing support for all Ryanair European call centres
Providing support to the airport help desk including weekend cover
Handle customer calls from the special needs assistance line
Producing Ryanair.com credit card vouchers & liaise with Ryanair partners.
Manage customers travel insurance queries.
Handle calls from Ryanair.com credit card customers.
Provide back office assistance to the revenue department
Assist Customer Services department.
General administration duties and adhoc reporting
Report any system issues to our internal support team.

Requirements:

Requirements

Previous Call Centre experience
Excellent telephone manner and a proactive approach to dealing with errors and complaints
Excellent written and oral communication skills
Excellent organisational skills
Second language is desirable
Excellent knowledge of Microsoft Excel & Word
Availability to work weekend cover
Previous Airline experience would be an advantage

If you meet the above criteria and have the energy and commitment to join our exciting organisation, then we want to hear from you!
Full details:
Location Dublin, Ireland
Employment type Temporary
Industry Airlines/Aviation
Function Customer Service
Experience Entry level
Education Unspecified
- See more at: http://corporate.ryanair.com/careers/vacancies/Customer%20Service/989325E5C1#sthash.rMfjqHpC.dpuf

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