Airports - Ground Staff

Description:

Air Arabia is looking for an experienced and experienced individual to manage the various aspects of Air Arabia’s daily operations at the station while monitoring, directing and controlling the staff and the GHA to ensure that all airport operations are operating efficiently in accordance to the policies and procedures of Air Arabia and the respective Airport Authority while achieving optimal on-time performance and customer satisfaction levels in a cost-effective manner. This position will be based in Ahmedabad.



Key Accountabilities:

Observe and review all day to day operational issues at the station including check-in, safety and security, disruption handling and service recovery in accordance with the laid down procedure.
Represent Air Arabia ground operation in liaising with various authorities at the station level and manage efficiently the airport operation.
Issue instructive plan to all handling agent staff and provide efficient Passenger Service including briefing and debriefing to the handling agent staff.
Protect the Financial Interest of the company.
Coordinate with RMGO and Flight Operations during the disruption handling, Maintain constant liaison with RMGO and Flight Operations/MCC in the event of technical delay, obtain briefed details and implement the recovery plan given.
Monitor service level agreement and suggest action plans to improve service levels.
Investigate passenger complaint and prepare detailed report to RMGO.
Ensure current edition /revision of manuals are readily available with all relevant offices and staff personnel and provide appropriate information to the local authority as and when required.
Ensure all advisories or circulars received from ground operations are transmitted to all relevant personnel.
Ensure all incident/accident are reported to the headquarters using the approved format and assist headquarters for further investigation.
Ensure Dangerous Goods related incidents are reported to all local authorities / headquarters.
Ensure daily Flight Handling Reports, disruption reports and other reports are submitted to the headquarters without delay.
Liaise with local authorities and internal departments and initiate actions as and when required. Deal with passengers and important other issues on an exception basis.
Continuously promote the image of the company.
Analyze performance and delay reports; obtain reasons and find solutions to resolve recurring problems.
Provide proposals related to improvement and rectification of passenger service issues and refer to the relevant departments.
Responsible for airside safety and monitor ramp handling.
Oversee the baggage handling and register baggage handling complaint in to the baggage handling system
Monitor and trace lost baggage using baggage service system.
Ensure adherence of policies and procedure laid down in the station operation manual.
Conduct ground operation performance audit as and when required.
Monitor excess baggage collection and meet the target.
Any other administrative or operational functions that may be assigned by RMGO

Requirements:

Qualifications & Experience:

Must be educated to Higher Diploma or Degree level in Business Administration
Minimum 5 years’ experience in similar position at a supervisory level with an airline
Basic aviation security training and Screeners certification
Strong organizational, decision making and customer service skills
Effective written and verbal communication skills

Apply