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Inside ...) (M/F)



Inside Sales Representative (Non Tandem) (M/F)
Hungarian language is required
Starting Immediately
Lufthansa Cargo AG
Budapest (Hungary)

The Inside Sales Representative is responsible for: Spot quotations, making proactive sales calls to follow up on lost ad hoc business and Long Term Contracts requesting and bookings. She/he performs opportunity management and customer retention with Outside Sales, and promotes E-Service. Inside Sales and Outside Sales work together in assigned teams to serve the customer.

Within the operational targets set by the District/Country Manager Sales and Handling, the District/Country Manager Sales, Local Manager Sales and Handling and/or the Team Leader Insides Sales, the Inside Sales Representative performs the following duties:

Sales and Relationship Management:

Executes pro-active sales calls in close collaboration with Sales Steering Specialist and Outside Sales Representative with the intention to negotiate new profitable business focused on long-term or regular business
Assists in acquiring new customers by searching for new business by proactively following up inbound calls with the help of tools used by Lufthansa Cargo AG (for example opportunity management functionalities within “easySales”)
Assists in performing market and single customer analysis and in developing targets and action plans using customer relationship history and internal reports in cooperation with the Outside Sales Representative and Sales Steering Specialist
Assists in preparing quotations for ad hoc pricing requests with the intention to offer a rate that maximizes the profit of Lufthansa Cargo AG and the customer’s willingness to pay, including MAX (process for capacity requests) requests if required
Assists in performing regular follows-ups on the fulfillment of ad hoc pricing/spot quotation with the customer
Assists in advising customers in finding the right product, and pro-actively sells customer oriented logistic solutions in collaboration with the Handling department and in close co-operation with the respective Outside Sales Representative
Attains up-selling potential
Assists in managing the customers together with the Outside Sales Representative based on weekly figures
Actively shares information about activities, offers, strengths and weaknesses of market participants with the Sales Steering Specialist, the Outside Sales Representative and the supervisor / manager
Communicates on a regular basis with Outside Sales Representative, Sales Steering Specialist the Flight Control Specialist and the Customer Solution Specialist
Books all standard and special products which include Other Airline segments and conducts a profitability check before offering a rate
Receives charter requests, fills out the sales lead form and forwards it to Lufthansa Cargo Centre
Performs load ability check and possibility for outsized or special shipments
Keeps easySales customer data updated
Actively communicates easySales data on customers, especially changes and information relevant for the other sales roles (for example Outside Sales Representative, Sales Steering Specialist, Key Account Management
Actively pushes the eChannel usage
Acts as the Touch point for complaints, for example receipt of (verbal, written, e-mail) complaint, filling out of appropriate template and forwarding to Area Customer Feedback Team/Area Complaint Team within Corporate Solutions and Technologies
Acts as the Touch point for claims for example receipt of claim in written letter or e-mail form, filling out of appropriate Outlook template "Claims for Customer Relations Team" and forwarding of requests to the central claims department
Promotes usage of eClaims to the customer to submit their claims
Shares information with Sales Steering Specialist and Outside Sales Representative about usage of Long Term Contracts (for example Nonperformance detected, potential customer for Long Term Contracts identified)
Arranges ex-works pick-ups
Checks Long Term Contracts bookings for assigned customers (is the booking correctly done into allotment capacity)
Fully supports the quality system and uses its tools

General:

Performs all other duties assigned or delegated by supervisors. (Local market-specific responsibilities)

Requirements:

Your profile

High school diploma/GED required
College degree/vocational training: Bachelor desirable
Professional Experience desirable: 1-2 years cargo experience or equivalent
Language: English and Hungarian required, German desirable
Expert knowledge desirable
Computer skills as user

Lufthansa Cargo AG is part of the Lufthansa Aviation Group's business area Logistics. With 4,600 employees and many international partners, Lufthansa Cargo is one of the worldwide leading companies in international air cargo business.

www.lufthansa-cargo.de

If this is you, please apply online.

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