Airlines - Ground Staff

Description:

JOB PURPOSE
To communicate product information; provide a high level of customer service to the travel trade and corporate customers; and to provide relevant analysis and reports; thereby contributing to the Commercial team’s delivery of set targets and annual business objectives.


JOB ACCOUNTABILITIES
Answer client calls and provide support to the Senior Sales Executives in order to provide relevant information on new products and answer product related queries.
Ensure that the queries raised are addressed and timely feedback is given to clients; and highlight any required corrective action to the sales team.
Maintain direct contact with key personal within our trade partners and corporate client base handled by the sales executives and network effectively to promote and offer services of the airline. Tele-market and promote the Emirates brand and grow our presence within the market.
Liaise with the sales team in order to execute agreed marketing and sales strategies to capture maximum market share for the airline.
Communicate information on products; using agreed communication methods; including information on airline frequent flyer programs; to build and retain brand loyalty.
Consolidate and analyze market and competitive intelligence obtained through various sources; and report back to the Sales team on the findings; thus enabling the relevant airline to maintain a leading competitive edge amongst competing airlines.
Provide timely reports and analysis as required; to support the USA and worldwide business strategies set forth by management.
Perform relevant administrative duties on an ad hoc basis in support of the senior sales Executive and Sales Manager.

Requirements:

Qualifications & Experience


Qualifications:
Minimum of High School or equivalent
Basic fares and ticketing qualification from a recognized institute or airline.

Experience:

· 3+ years; preferably in an airline, travel management company or corporate support position.

Knowledge/skills:

· Knowledge of fare construction and ticketing with an understanding of Computerized Reservation Systems (CRS)/MARS/Galileo/Sabre.
· Knowledge of MS Office packages.
· Must have the right to work and live in USA. The company will not provide or assist with obtaining work permits.

Salary and Benefits

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers. Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries.

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

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