Airlines - Corporate Operations

Description:

Account Executive with minimum 3 years experience - 150000VB
Job Purpose


Emirates- CAE Flight Training, a part of the Emirates Group, CAE was founded in 1947 and is headquartered in Canada. With customers in more than 190 countries, CAE has the broadest global reach of any simulation and training equipment and services company on the market. Emirates-CAE Flight Training provides aviation-related courses for commercial and business carriers in the Middle East, Europe, Africa, Asia and Oceania, and South America primarily aimed at flight-deck crew and maintenance personnel. The joint venture between the Emirates Group and CAE Inc of Canada – a world leader in the field of aircraft simulators – is located in the Emirates Aviation College campus, near Dubai International airport. ECFT, as the joint venture is known, is the first facility of its kind in the Middle East to be approved by Joint Aviation Authorities (JAA), Federal Aviation Administration (FAA) standards and U.A.E (GCAA) Standards.



ECFT works in close collaboration with more than 20 different national aviation authorities to ensure that the later specific requirements are fulfilled in addition to the requirements of JAA, FAA and GCAA. The 14-bay centre houses 12 full-flight simulators including two Airbus A320/ACJs, and Airbus A330/340, a Boeing 777, two Boeing 737 NG/BBJs, a Gulfstream IV and a Gulfstream V/550, a Hawker 800/800XP, a Hawker 800 XCPi, a Global Express and a Bell Helicopter 412. The centre will add a Falcon 900EX/2000EX early in 2011. The state-of-the-art simulators have breakthrough visual realism, cockpit replication, high-fidelity avionics simulation and flight and ground-handling characteristics indistinguishable from an operational aircraft. ECFT offers a range of simulated aircraft types and type-rated courses, covering business jets, as well as narrow and wide-body commercial jets. The centre offers courses in pilot and maintenance training. Most of these simulators are certified by the JAA, FAA or GCAA. There is also a flight training centre located in Bangalore, India which operates three full time flight simulators, two A320s and a 737.



Position:



The Account Executive is accountable for professionally handling the accounts of each customer they are assigned to, invariably pursue for the smooth functioning of all the training services provided to the customers. Proactively identify the requirements, like visa, ticket and hotel of the customers walk in to the building. Reporting to the Manager Customer Services.



Accountabilities:

Manage accounts and customer service activities and staff competence in these areas, so as to optimize and sustain performance, profitability and customer satisfaction
Proactively ensure fulfillment of ECFT sales strategy and targets and maximize retention of pre-existing business year over year;
Responsible to document the client’s expectations clearly to training services through proper registration of training;
Liaise with and utilize support from suppliers and other partners as required
Work closely with Accounts Receivable Department to ensure receivables are monitored at target levels;
Exceed client expectations through personal delivery of superior service, communication and account follow up;
Resolve issues from incoming calls and promptly return messages for same day resolution;
Personally ensure proper coverage for territories in the absence of any team members;
Take ownership and accountability for client account issues;
Create and maintain positive relations with the Clients, Local and Regional Sales Managers, Sales Personnel, Training Services and Management;
Responsible to ensure the department’s reservation, booking and following up on client training events;
Communicate changes/variations in training to The Training Department and document such changes; Administration and reporting as necessary
Ability to exercise judgment to solve operational problems where the answer is not apparent.
Head of the Department/Immediate supervisor may assign /delegate some of the functions to his team members on as required basis.

Requirements:

Qualifications & Experience


Bachelors Degree in Business Administration or equivalent;
A minimum of 3 years experience in the same or a similar role.

Knowledge, Skills, and Abilities



Required at this level include knowledge of methods and procedures concerning customer satisfaction; knowledge of telephone etiquettes; knowledge to communicate effective and efficiently. Ability required working with customers and other team members to gather data and facts, Ability to keep records and to write the business letters professionally.



Additional skills:

Timely follow up is a critical to quality for this position;
PC literate;
Exceptional telephone skills.

Competencies:

Action oriented
Composure
Customer Focus
Problem Solving
Motivating others
Teamwork

Special Requirements:



This position may require that applicants be willing and able to fulfill all job-related travel.


Salary and Benefits We offer an attractive salary and package

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