Airlines - Corporate Operations

Description:

Receptionist (English and French speaking) - 150000VE
Job Purpose


Emirates- CAE Flight Training, a part of the Emirates Group, CAE was founded in 1947 and is headquartered in Canada. With customers in more than 190 countries, CAE has the broadest global reach of any simulation and training equipment and services company on the market. Emirates-CAE Flight Training provides aviation-related courses for commercial and business carriers in the Middle East, Europe, Africa, Asia and Oceania, and South America primarily aimed at flight-deck crew and maintenance personnel. The joint venture between the Emirates Group and CAE Inc of Canada – a world leader in the field of aircraft simulators – is located in the Emirates Aviation College campus, near Dubai International airport. ECFT, as the joint venture is known, is the first facility of its kind in the Middle East to be approved by Joint Aviation Authorities (JAA), Federal Aviation Administration (FAA) standards and U.A.E (GCAA) Standards.



ECFT works in close collaboration with more than 20 different national aviation authorities to ensure that the later specific requirements are fulfilled in addition to the requirements of JAA, FAA and GCAA. The 14-bay centre houses 12 full-flight simulators including two Airbus A320/ACJs, and Airbus A330/340, a Boeing 777, two Boeing 737 NG/BBJs, a Gulfstream IV and a Gulfstream V/550, a Hawker 800/800XP, a Hawker 800 XCPi, a Global Express and a Bell Helicopter 412. The centre will add a Falcon 900EX/2000EX early in 2011. The state-of-the-art simulators have breakthrough visual realism, cockpit replication, high-fidelity avionics simulation and flight and ground-handling characteristics indistinguishable from an operational aircraft. ECFT offers a range of simulated aircraft types and type-rated courses, covering business jets, as well as narrow and wide-body commercial jets. The centre offers courses in pilot and maintenance training. Most of these simulators are certified by the JAA, FAA or GCAA. There is also a flight training centre located in Bangalore, India which operates three full time flight simulators, two A320s and a 737.



Position:



This position is reporting to the Customer Services Supervisor. Receives callers at establishment, determines nature of business, and directs callers to destination by performing the following duties. Obtains caller's name and arranges for appointment with person called upon. Directs caller to destination and records name, time of call, nature of business, and person called upon. Operates PBX telephone console to receive incoming messages. Types memos, correspondence, reports, and other documents. Issues visitor's pass when required. Makes future appointments and answer inquiries. Collects and distributes mail and messages. Performs variety of clerical duties. Pro-actively foresee and arrange the transportation requirements of the clients, Instructor Pilots and other important persons arriving/leaving the premise.

Accountabilities:

The functions within this job family will vary by level, but may include the following.

Greet the customers and other important personalities; walks into the premises, diplomatically.
Responds to all incoming calls pleasantly.
Articulate the messages received in a highly professional manner.
Follow up on the transport arrangements done with out any failure.
Communicate between the customers and drivers efficiently to avoid any unnecessary delay in coming/going from the facility.
Coordinate with respective hotel receptionists to have a timely departure/arrival for the clients staying with them.
Develop a secretive culture in conveying the messages between the internal and external customers.
Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.
File all the bills/invoices of incoming/out going documents to follow up with the respective courier companies.
Head of the Department/Immediate supervisor may assign /delegate some of the functions to his team members on as required basis.

Requirements:

Qualifications & Experience


Plus 2 or Diploma in secretarial/front desk operations.
A minimum of 2 to 3 years experience in the same or a similar role.

Knowledge, Skills, and Abilities:



Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Create the transportation roster, work as bridge between the drivers and customers. Ability to communicate effectively before groups of customers or employees of organization.



Additional skills:

Excellent communication skills in English and French Language.
PC literate;
Exceptional telephone skills.
Ability to work under pressure.

Competencies:

Action oriented
Composure
Customer Focus

Special Requirments:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Salary and Benefits We offer an attractive salary and package

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