Airlines - Ground Staff

Description:

FUNCTION: Reporting to the Station Manager – YUL; the Customer Service Representative contributes to the efficient day-to-day operations of the department.

DUTIES AND RESPONSIBILITIES:

Provide high quality customer service to passengers
Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes and verify passenger identification and travel documents
Tag passenger bags to correct destinations
Board passengers onto flights, tag gate checked bags and verify travel documents
Make pre-boarding and general boarding announcements
Monitor carry-on luggage and operate jet ways, canopies and aircraft doors
Assist all passengers with special needs including passengers in wheelchairs, unaccompanied minors, visual and hearing impaired passengers
Assist arriving passengers and oversee the Domestic and International Arrivals baggage area
Verify identification and direct connection passengers through the airport
Assist with the stocking and maintenance of passenger lounges
Provide assistance to passengers whose baggage is mishandled or damaged
Maintain accurate records and update passenger files
Assist other CSR’s where required in performing other functions
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Other Duties as assigned

Requirements:

QUALIFICATIONS:

Ability to work on a permanent basis in Canada
Experience in a customer service environment, preferably in the airline industry
Ability to obtain necessary security clearances
Able to work in a fast paced environment
Able to multitask and handle stressful situations
Need to be detailed oriented
Have a proven positive track record when handling difficult situations and customers
Dependability (must have a clear attendance record and reliable on time reporting for work
Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
Must be able to assist with wheelchair transfers and all special service request passengers
Supports and adheres to all company policies
Ability to communicate and correspond clearly and precisely in English

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