Airlines - In Flight Staff

Description:

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Supervisor - Base - ORD
Chicago, IL
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.

NO AGENCIES PLEASE

Overview

Responsible for the performance and leadership of approximately 155 flight attendants at one of United’s largest bases. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction.

Responsibilities

Flight Attendant Performance

Engage flight attendants to deliver excellent customer service and on-time operational performance
Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives
Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met
Conduct investigations on performance, complaints or other work-related issues
Collaborate with Inflight Contract Support in hearings and in writing decisions
Set expectations with flight attendant team that are aligned with company policy and union contracts

Customer and Employee Satisfaction

Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division
Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United’s customers
Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met

Safety

Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team
Coordinates with Inflight safety on all safety investigations that involve flight attendant team
Provide local support to flight attendant team for any inflight safety incident

Requirements:

Qualifications


Education

High school diploma, GED or education equivalent required
Bachelor’s degree or equivalent work experience preferred

Certification

Required to attend Flight Attendant training to earn FAA certification

Knowledge/Skills

Effective time management, presentation, planning and organizational skills required

Experience

Experience leading and influencing a team and customer service experience required
Strong written and oral communication skills required
Conflict resolution and decision making, with the ability to lead required
Experience in Inflight Service preferred
Experience supervising union personnel preferred
Current Flight Attendant qualification a plus

Other

Must be flexible and willing to work any shift in a 24 hour/7 day a week operation including weekends, nights and holidays
Must be willing to work Flight Attendant trips as required
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Job Flight Ops / Inflight - Management & Administrative
Primary LocationUnited States-IL-ORD - Chicago - O'Hare
Organization United
Schedule Full-time

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