Airports - Ground Staff

Description:

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Customer Service Representative (Interpreter) - Line - Full-Time - IAH

Houston, TX



Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.

NO AGENCIES PLEASE

Overview

Join United as we develop the world’s leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making passengers appreciate the quality of service offered by United. The positive interactions that CSRs have with passengers at the ticket counter, gate, baggage services, or club rooms will have a direct positive impact on the company. That is why we put a premium on hiring courteous, caring, and customer-focused employees who can not only communicate with passengers, but also listen. People with the desire to take that extra step to improve someone’s travel experience. The Customer Service Representative (CSR) is responsible for assisting passengers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, club rooms, and others.

Responsibilities

Communicate with passengers
Generate passenger reservations and boarding passes
Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
Read passenger identification documents, baggage tags, cargo labels, and flight status information
Operate a computer to enter and retrieve data
Lift baggage and boxes/packages weighing up to 70lbs.
Open/close aircraft door before flight departure and upon flight arrival
Stand for up to 4 hours during a shift.
Walk continuously throughout the airport
Sit continuously when providing customer service
Operate the passenger loading jet-way bridge
Read the weight of baggage from a scale and assess the baggage fee if required
Perform simple calculations
Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
Other duties as assigned

Requirements:

Qualifications


Education

High School Diploma, GED or education equivalent required

Knowledge/Skills

Excellent communication skills required
Must be fluent in reading, writing and speaking Japanese

Other

Must be at least 18 years old required
Must pass a background check required
Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need
Must be able to work outdoors in all temperatures and weather conditions required
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position



Job Customer Service
Primary LocationUnited States-TX-IAH - Houston (Intercontinental)
Organization United
Schedule Full-time

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