Airlines - Corporate Operations

Description:

Senior Program Design Analyst (Job Number: 025064)

Role based at Qantas HQ, Mascot
Attractive remuneration package on offer, plus benefits
Strategic design and development of the Program design function

Qantas is widely regarded as a leading airline and one of the strongest brands in Australia. We have built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Our customers tell us that when they see the red tail with the kangaroo or get that warm Qantas welcome – anywhere in the world – it feels like home.



The Qantas Loyalty Program is one of the world’s leading Loyalty programs with over 10 million members to date. Our team is dedicated to delivering innovative and world class services to our customers both internally and externally. With a driven performance culture, we are proud to be experts in our fields, striving continuously to be cutting edge and to provide the best possible ways of driving customer and member engagement.



Located within our Loyalty Services Division, your new position as Senior Program Design Analyst will see you involved in the strategic design and development of the program design function, including the overall customer value proposition of the Qantas Frequent Flyer program.



Key Responsibilities:

Evaluate new partner / product propositions and provide recommendations
Establish and maintain a robust process for evaluating Program Design requests
Monitor key performance indicators to determine value and effectiveness of the program design
Review and optimise existing partner/product propositions, including benchmarking against peers and competitors and provide recommendations
Develop new propositions and initiate new Program Design projects
Develop dashboards/reports for senior management to report on the health of the QFF currency and the program
Drive review of competitor intelligence to generate insights and to identify opportunities to improve or refine the propositions
Represent Program Design and assist in cross functional projects.

Requirements:

Key Requirements

Tertiary qualifications in business, finance or similar
Financially literate and a proven ability to evaluate business cases
Knowledge of the loyalty sector is an advantage, but not essential
Experience in developing business models, new business cases and evaluating propositions
Strong negotiation skills
Strategic and competitive thinkers
Ability to resolve complex issues
Strong customer focus
Ability to manage and prioritise diverse business objectives
Ability to influence positive outcomes at a senior level.

In return, Qantas will offer you a diverse and attractive range of benefits, and a variety of career options arising from the complexity and specialisation of the various businesses.

Embrace the Spirit and submit your application today using the Apply button above.

Qantas is an Equal Opportunity Employer, and we invite you to be part of an organisation that fosters a diverse workplace, supports many charities and environmental initiatives, and is actively committed to Australia’s youth, the arts and sport. Aboriginal and Torres Strait Islander people are encouraged to apply.

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