Airlines - Ground Staff

Description:

Ground Services Manager (Job Number: 025090)

Based in Melbourne
Executive Grade
Dynamic leadership opportunity

Qantas is widely regarded as a leading airline and one of the strongest brands in Australia. We have built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Qantas proudly recognises the value and the dedication of our employees across the globe and is one of the largest employers in Australia.

The Manager Ground Services is responsible for the management of the Ramp Services and Fleet Presentation operation and development and implementation of strategic improvement and change initiatives.

Located within Ground Operations on Ramp this position is responsible for ensuring the delivery of agreed service standards for Qantas within defined financial, operational, people and safety objectives and is responsible for strategy design and continuous improvement through challenging existing business practices to enhance sustainability, efficiency and retain a competitive advantage. In return, Qantas will offer you a diverse and attractive range of benefits, and a variety of career options arising from the complexity and specialisation of the various businesses.

You will be responsible for:

Managing the Ramp and Fleet Function to ensure a high degree of service performance is achieved within defined safety, financial and operational performance targets.
The planning and reporting of financial performance and achievement of targets
Leading and Managing the implementation and ongoing management of people related processes, policies, procedures and systems to create a work environment that supports the achievement of business objectives
Leading and developing business improvement activities to achieve cost reduction, productivity and service delivery improvements
Developing and implementing communication strategies and programs to ensure the effective dissemination of local, divisional and corporate information
The implementation and management of people related processes, policies, procedures and systems to create a work environment that supports the achievement of business objectives
Managing Ground Services Equipment (GSE) function in Victoria and ensuring GSE and Qantas Fleet Presentation (QFP) delivers to Airport, Catering and Engineering needs and enhances service levels

Requirements:

To be successful in this role you will display:

Management experience in an operational environment with significant people management responsibility
Demonstrated people and leadership skills including employee development, conflict resolution and negotiation skills.
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Demonstrated commitment to customer service excellence and continuous improvement philosophy
Commercially focused with the ability to correctly assess the impact of decisions on business outcomes
Ability to work under pressure and meet strict deadlines
Proven track record of achieving KPI targets
Proven record of successfully managing change and implementing continuous improvement activities
Working knowledge of industrial relations practices and human resources policies and procedures
Intermediate level literacy with Microsoft Office suite
Ability to use discretion and maintain confidentiality
Demonstrated commitment to managing a safe workplace.

Qantas is an Equal Opportunity Employer, and we invite you to be part of an organisation that fosters a diverse workplace, supports many charities and environmental initiatives, and is actively committed to Australia’s youth, the arts and sport. Aboriginal and Torres Strait Islander people are encouraged to apply.



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