Airports - Ground Staff

Description:

The Station Manager II for Toronto reports directly to the ACS Regional Manager - Canada is primarily responsible for leading the oversight and strategic direction for managing the day-to-day airport. Coordination and monitoring of the DL/YYZ partnership, coordination with the Sales and Marketing teams activities.
Responsible for all environmental standards, regulations and compliance requirements. Facilitates the implementation and acceptance of change within the workplace. Develop necessary strategy to meet Financial/Operating Plans for the region, OJI improvements, productivity measurements, team building and succession planning. Responsible for ensuring that regional goals are met or exceeded. Must be able to build effective business partnerships with Delta's outside contractors/business partners. Maintains and establishes cross-divisional partnerships with Alliances, Network, TOPS, In-Flight Service, Reservations, Flight Operations, Cargo, Human Resources, Legal, Delta IT, GSE, Properties and Facilities, Finance, Hospitality Services, Contractors and Process Engineering teams in a strategic manner to achieve key performance targets. Ensures a smooth, safe and secure operation while modeling Delta's vision and values. Provides leadership and promotes team building through motivational and directional coaching. Must cultivate an environment of positive employee relations. Has oversight of non-Delta personnel operations such as contractors/business partners. Partners with contract agencies that provide services such as cabin cleaning, security, and wheelchair services, amongst others. Must be able to represent Delta in the community (government, non-profit agencies, fund raising initiatives). Resolves issues for customers regarding service failures or other complaints. Makes sound decisions with positive results. The Position requires some travel in Canada and the United States. Demonstrates high level of customer focus, finding win-win solutions for the customer and Delta. Oversees and coordinates the daily and long term efforts of Delta Connection and Sky Team partners where eligible. Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

Requirements:

Must have a working knowledge of all Delta computer systems, including Microsoft Office. Must be willing to work long hours as needed. Must possess strong customer service orientation. Critical thinking and problem-solving skills required for effective service recovery. Must be able to operate a large financial budget. Should exhibit strong organization skills and be multi-task oriented. Must set high standards of performance for self and others and be able to guide others in adhering to these standards. Should have the ability to make quick, prudent decisions. Should have the ability to identify, evaluate and refine functional results to improve the customer experience. Must be able to interact effectively with internal personnel requiring constant interaction with various personalities and with all levels of management and non-management personnel. Must be performing satisfactorily in current position. Candidate must be authorized to live/work in Canada. Salary will be based on local competitive range for a grade 10 position

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