Customer Service / Call Center

Description:

Located in Mascot Corporate Campus
12 months fixed term contract
Manage Group travel for our extensive customer base whilst continually developing your professional skills!

Our Company

It’s about Australia’s largest domestic and international airline. Qantas is widely regarded as a leading airline and one of the strongest brands in Australia. We have built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Qantas proudly recognises the value and the dedication of our employees across the globe and is one of the largest employers in Australia.

The Role

Want to thrive in an environment that is designed to enable success? Your new position as Group Sales Consultant will see working within a dynamic team environment, where you will be assisting clients with managing their group bookings needs. Located within Group Sales Australia, you will be working in close collaboration with other teams to ensure that customers are receiving exceptional service and up-selling products where appropriate.

Key Responsibilities:

Operating within a large and dynamic team environment;
Handling enquiries from customers who wish to organise a group booking for more than 10 people;
Effectively use qantasgrouptravel.com to manage customer enquires;
Liaising and negotiating internally and with other airlines in order to support the sale of Group travel on Qantas;
Using every opportunity to build and maintain strong client relations through the provision of excellent customer service resulting in a loyal client base;
Coordinating and developing detailed and accurate itineraries for your customers; and
Continually developing your professional skills by utilising various resources available to you in Qantas.

Requirements:

Key Requirements:

A minimum educational level of Higher School Certificate or equivalent;
Previous experience in Sales and Customer Service, ideally within a call centre, travel centre / agency or airport / airline environment;
Certification in Fares and Ticketing I and II will be highly regarded, although not essential;
Great attention to detail;
Self-motivated and ability to work effectively as part of a team;
Knowledge of Amadeus reservations and ticketing will be highly regarded, although not essential; and
Highly developed consultation, negotiation and cost awareness skills, coupled with a service focused attitude.

Embrace the Spirit and submit your application today using the Apply button above.

Qantas is an Equal Opportunity Employer, and we invite you to be part of an organisation that fosters a diverse workplace, supports many charities and environmental initiatives, and is actively committed to Australia’s youth, the arts and sport. Aboriginal and Torres Strait Islander people are encouraged to apply.

Recruitment Agencies - please be advised Qantas do not accept unsolicited resumes. Qantas will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Careers team on a specific position for which we have requested candidates via the Agency Portal. Note we are not considering additions to our list of Panel Suppliers.

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