Customer Service / Call Center

Description:

Based in Auckland CBD
$41k Salary + travel and industry benefits
Multi channel contact centre environment

Your new position as a Contact Centre Consultant will be based within Auckland CBD. Our team has a truly multicultural feel and is the first point of call for Qantas customers.



Our vibrant inbound Multi Channel Contact Centre which operates 24 hours a day 7 days a week will see you providing excellent customer service to our Qantas customers by creating new bookings, managing existing reservations, troubleshooting or on-selling other services such as car hire or travel insurance. No two calls are alike and you will be key in helping Qantas meet the needs of over 36 million customers each year!



The nature of this Contact Centre ensures you will be delivering services to our customers via social media and live chat so it’s imperative that you are an excellent typist with superb grammar. If you have had experience working within a Contact Centre with multiple systems across digital platforms we would value your experience.



You will be fully supported throughout our thorough induction training programme and be provided ongoing support and training during your career in the Contact Centre. For those who perform and want to progress, there are superb opportunities for personal and career development which comes from working with an organisation such as Qantas.


Key Duties

Provide information and advice to customers relating to airfares, airline procedure, airline products such as partner airline loyalty program
Interpret and accurately calculate international/domestic fares and rules as applicable
Basic trouble shooting and handling general customer enquiries
Some outbound calls relating to managing existing bookings

Requirements:

Key Requirements

You must be able to demonstrate a positive ‘Can-Do’ attitude
Passion to serve our customers
Previous experience within a Customer Service capacity – retail, hospitality or phone based highly regarded
Excellent oral and written communication skills
High standard of personal presentation
Ability to work independently and as part of a team
Available to work on a 24 hour 7 day rotational roster basis
Sound knowledge of global geography
Basic knowledge of PC office applications
Hold New Zealand Residency or Citizenship

Please note that our recruitment process will include several stages including video interviewing, assessment centres and reference checking. We are looking to have new employees start on 20 July and 3 August.


In exchange for your commitment and your dedication to our customers, Qantas offers a competitive salary, staff and industry benefits and commission opportunities on ancillary products.


Qantas is an Equal Opportunity Employer, and we invite you to be part of an organisation that fosters a diverse workplace, supports many charities and environmental initiatives, and is actively committed to supporting youth, the arts and sport.



Embrace the Spirit and submit your application today using the Apply button below.

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