Aviation / Other

Description:

Job Purpose

*Specific employment terms and conditions (local dnata Saudi Arabia package) will apply and will be advised at the interview.

dnata Saudi is a subsidiary of dnata Travel Services and has been in operation for Ten years. The company has capitalized on its brand name and has grown to be one of the key players in the market and aims to be a leader in the travel industry in KSA.

dnata commenced operations in 1959 as a small ground-handling operation. Today, we’re the fourth largest combined air services provider in the world with over 20,000 employees across five continents.

Our expertise in ground handling, cargo, travel, and flight catering has earned numerous awards and the admiration of the industry. Today, our business can be found in 38 countries providing customers our expertise in ground handling, cargo, travel, and flight catering.

Essential to our continued business success as we expand will be the ongoing employment of high quality people to join our multi-cultural team.

dnata Saudi is a subsidiary of dnata Travel Services and has been in operation for Ten years. The company has capitalized on its brand name and has grown to be one of the key players in the market and aims to be a leader in the travel industry in KSA. To assist dnata KSA in its vision, we are looking for an Operations Manager capable of guiding the company through this phase and achieve its objectives.


Job Purpose
This position is based in the dnata Head Office located in the Eastern Province (EP), reporting to the General Manager- dnata Saudi. The role is to plan, control and manage the operation and sales department and activities across all dnata outlets in the EP, achieving sales and operations targets as set by the management. The job holder will grow and manage the Leisure Travel market in dnata Saudi .

Job Outline

The role will be located in Al Khobar, KSA and will report to the Country Head – dnata KSA.
Set up department strategies to achieve targets in terms of sales and revenue for retail, leisure and corporate travel.
Handle and develop the business from corporate and potential retail clients maintaining dnata standards and customer loyalty.
Evaluate and report sales performance to the Country Head, taking corrective actions if necessary to ensure actual sales in line with the projected sales.
Network with principle airlines represented by the company and negotiate the best possible deals on both GSA and other preferential carriers to bring in maximum advantage for the company.
Monitor the performance of all direct reporting sales executives by observing call reports, sales reports, operational techniques and effectiveness.
Conduct weekly/monthly meetings with reporting staff to create an open line of communication.
Responsible for the performance evaluation, mentoring, growth & development of location staff.
Optimisation of productivity of staff allocated, manpower planning and support in the interview and hire process.
Identify new customers with business potential.
Negotiate and conclude business deals, ensuring the company’s interest is protected at all times with high revenue retention.
Plan and formulate the sales and revenue budgets.
Ensure cost effectiveness is achieved in all areas of the business through the efficient utilization and deployment of resources and through effective working practices and policies.
Responsible for maintaining and developing business from new and existing corporate and retail customers.
Maintain the dnata standards of customer service measured by the number of repeat buyers. Plan a program to maintain customer loyalty.
Carry out any additional responsibilities assigned by management from time to time.

Requirements:

Qualifications & Experience


University degree in business or a related discipline.
Minimum of 8 years of leisure experience of which at least 5 years in the travel industry.
A minimum of 4 years in a management position.
Knowledge of fares and ticketing / reservation systems.
Strong verbal and written communication skills in English. Arabic would be advantage.

Salary and Benefits We offer an attractive salary and package

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